Finance Operations Manager

About ThoughtFull:

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.  

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!

Job Description:

ThoughtFull is hiring a Finance & Operations Manager. 
This role owns the financial and operational backbone for ThoughtFull's two operating entities - ThoughtFull World Pte. Ltd. (Singapore) and ThoughtFull World Sdn. Bhd. (Malaysia). You will run the numbers, build the processes, and deal directly with auditors, tax authorities, legal counsel, and other stakeholders.  

What you will do: 

Performance

• Day-to-day bookkeeping, general ledger management, and monthly close across both entities
• AP and AR - timely vendor payments, customer invoicing, and collections
• Prepare monthly consolidated management accounts and investor pack (P&L, balance sheet, cashflow statement, variance commentary)
• Cashflow monitoring and forecasting - maintain bi-monthly visibility for group
• Manage banking relationships; oversee payment run approvals and controls
• End-to-end payroll for SG and MY — statutory deductions, payment runs, resolution of tax authority queries
• Statutory filings: income tax, SST (Malaysia), GST (Singapore), EPF, SOCSO, PCB
• Cross-border withholding tax advisory

People

• Annual audit coordination - prepare supporting schedules, liaise with external auditors
• Tax computation and annual compliance; work closely with external tax advisors, legal counsel, and company secretary.
• Partner with department heads on budgeting, cost control, and financial decisions that affect their teams
• Primary finance interface for the CEO

Product

• First-line commercial contract review

Process

• Maintain and improve financial systems to reduce manual processes
• Optimise working capital and flag liquidity risk early to the CEO
• Trend analysis and financial forecasting
• Build and maintain financial models
• Quarterly budgeting by function; track actuals vs. budget and provide variance commentary

Philosophy

• Able to identify gaps and close them
• Able to work comfortably with ambiguity
• Can build a scalable process
• Can move between strategic and operational work
• AI forward

Requirements

About you:

• Degree in Finance or Accounting; ACCA or equivalent preferred, not mandatory 
• 5+ years hands-on across accounting, FP&A, tax, audit, and payroll - across both MY and SG 
• Working knowledge of MFRS and SFRS, comfortable operating under both in parallel 
• MY and SG taxes: income tax, SST, GST, EPF, CPF, SOCSO, PCB, cross-border WHT 
• Can build a financial model from scratch and explain it to someone who isn't a finance person 
• Comfortable with first-line contract review; knows what to escalate to legal 
• Proficient in Xero or equivalent
• Note: Please note that this role is open to candidates who are currently based locally and fluent in the local language. Unfortunately, we’re not able to offer visa sponsorship at this time.

Basic Salary Range: MYR6,400 - MYR10,000

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.