Bosta
Fleet Quality Senior Manager
TLDR
Lead cross-functional initiatives to elevate fleet quality by refining houserules, analyzing star behaviors, and guiding a large coordinator team to drive policy-driven improvements.
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About The Role :
As the Fleet Quality Sr. Manager, you will collaborate with managers and stakeholders to enhance how Bosta applies its houserules. This role requires a strategic thinker, effective communicator, and proactive problem solver who collaborates cross-functionally to develop and execute initiatives that elevate Stars quality and performance.
Job Code:
NB-2025OPER-028
Job Responisbilities :
Job Qualifications :
-Develop Bosta houserules and look into how they’re being applied.
-Develop a strategy to tackle fake attempts that a Star would do.
-Analyze Stars behaviours and reactions and develop the correct tools and methedologies for elevating the overall fleet quality.
-You’ll manage a big team of coordinators who work on these rules on daily basis.
-Collaborate with cross-functional teams to identify and streamline stars’ touchpoints, ensuring efficient policies.
-Utilize star insights to drive product and service enhancements.
-Be an advocate and voice for the star within the organization.
-Build and manage relationships with stars.
-Provide high-level analysis and reporting.
-Report and analyze project results, taking corrective actions when needed.
-Develop a strategy to tackle fake attempts that a Star would do.
-Analyze Stars behaviours and reactions and develop the correct tools and methedologies for elevating the overall fleet quality.
-You’ll manage a big team of coordinators who work on these rules on daily basis.
-Collaborate with cross-functional teams to identify and streamline stars’ touchpoints, ensuring efficient policies.
-Utilize star insights to drive product and service enhancements.
-Be an advocate and voice for the star within the organization.
-Build and manage relationships with stars.
-Provide high-level analysis and reporting.
-Report and analyze project results, taking corrective actions when needed.
-Bachelor's degree in a relevant field.
-5+ years of experience of relevant work experience.
-Strong analytical skills.
-Ability to thrive in a fast-paced dynamic environment.
-Ability to handle multiple tasks.
-Strategic thinking and Team player.
-Excellent communication skills.
-Identify data discrepancies and issues.
-Able to swiftly escalate identified concerns to the relevant teams and channels.
-5+ years of experience of relevant work experience.
-Strong analytical skills.
-Ability to thrive in a fast-paced dynamic environment.
-Ability to handle multiple tasks.
-Strategic thinking and Team player.
-Excellent communication skills.
-Identify data discrepancies and issues.
-Able to swiftly escalate identified concerns to the relevant teams and channels.
Bosta is an overnight delivery provider focused on E-commerce companies in Egypt and KSA. By leveraging technology, we deliver fast, reliable logistics solutions that enable businesses to track and connect with couriers seamlessly through a unified platform, effectively disrupting traditional logistics models.
- Founded
- Founded 2016
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $1.7M raised
Senior Manager