Leena AI
Founder's Office
Founded in 2018, Leena AIis an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors,ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.
We are looking for a seasoned Founders’s office to manage key strategy and operations. You will be a part of the top executive team reporting directly to the Co-founders and your work will be a critical factor in our overall performance. If you know how to keep things in order and add a strategic vision to everyday activities, we want to meet you. If you’re also highly efficient and a natural leader, then you’re our ideal candidate. The goal is primarily to ensure the smooth running of the business and create strategies to help the company achieve its targets.
Responsibilities
- Shape the future direction of the organisation in partnership with the leadership team- Formulate company strategies along with the Co-founders and senior management team and assist in the implementation of the same
- Start with managing the customer success vertical, devise strategies to deliver the best value to the customers and ensure minimal churn
- Program management of key strategic initiatives - starting with (but not limited to) delivering the promised values to the customers, focusing on the retention and upsell, achieving the NPS & CSAT targets
- Ensure that the key accounts are handled with the right strategy and provided with the maximum ROI
- Support the founders to execute the key projects and manage the end-to-end execution of the same
- Support the productivity of leadership meetings by owning the planning, agenda and Coordinating with Cross-Functional teams to ensure projects are delivered on time
Requirements
- Graduates from IITs/IIMs/Tier-1 with 5-8 years of experience in business analytics, and strategy roles
- Should have a strong flair for numbers, Reporting practices/methodologies etc.
- Should be knowledgeable about budgets, forecasts/projections, margin analysis etc
- Proactive and solution-oriented mindset; Problem solver and self-starter (critical thinking is key)
- Ability to work independently and prioritise multiple objectives simultaneously
- Should have the passion and desire to work in a start-up environment.
- Should have the capability to handle ambiguity
- High Level of attention to detail, Excellent oral and written communication skills
- Good to have : Strong understanding of B2B and SaaS Industry, Experience in managing customers and customer data, Background in consulting
Benefits
- 5 days working with flexible working hours
- Health insurance
- Unlimited leaves
Leena AI is an enterprise conversational AI that enhances employee experience via HR helpdesk automation and employee engagement software.
- Founded
- Founded 2015
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $40M raised