Fraud Investigations Analyst (Remote Eligible)

Role Overview

We are looking for a Fraud Investigation Analyst to join our growing Fraud Investigations Team. In this role, you will work with leadership from the Security, Product, Engineering, Legal, and Member Support teams to analyze and review a broad range of user activity to uncover potentially fraudulent activity. You must be familiar with fraud analysis and investigative techniques and you should possess the creative problem-solving abilities necessary to suggest new methods of analysis and prevention. 

Responsibilities

• Observe user behavior to identify fraudulent activity such as account take over through social engineering, account take over through compromised documentation, and family member account involvement
• Research and identify fraudulent user activity and suspend/cancel accounts from further activity
• Monitor user logs to identify unauthorized transactions and fraudulent accounts
• Maintain fraud analysis models to improve efficiency and effectiveness of ID.me products
• Determine existing fraud trends by analyzing user accounts and application patterns
• Identify system improvements to prevent fraudulent activities
• Recommend anti-fraud processes for changing user patterns and trends
• Work closely with the Member Support team to research and take action on user accounts 
• Be a key cross-functional analyst across the Product, Engineering, and Member Support to influence and inform security and product decisions

Ideal Qualifications

• 5+ years of fraud analyst experience, OR 
• 5+ years of threat intelligence experience, OR
• 5+ years of all-source intelligence experience, OR 
• 5+ years of cybersecurity experience, OR
• 5+ years of data science
• Extensive experience with various fraud techniques, tactics and procedures
• Proficiency with fraud detection software and tools
• Strong analytical/problem-solving skills
• Attention to detail
• Prior experience with malware analysis, risk analysis, and risk management
• Excellent verbal and written communication skills; you have the ability to deliver technical data in a digestible format to stakeholders of all technical literacy levels
• Ability to work independently and autonomously, as well as part of a team
• Excellent time management, prioritization of tasks and ability to meet deadlines with little supervision
• Bachelor’s degree in psychology, criminal justice or a technology/quantitative discipline (preferred)

Note that candidates must be located in the continental U.S.

ID.me Covid Vaccination Requirement

ID.me has a mandatory vaccination requirement where not prohibited by applicable federal or state law.

All current and future employees are required to receive their COVID-19 vaccinations, unless a reasonable accommodation is approved. Employees not in compliance with this policy will be placed on leave and will be terminated if no valid reason for not getting the COVID-19 vaccine is provided.  

Purpose: In accordance with ID.me's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Reasonable Accommodation: Current and future employees in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed Request for Accommodation form to the human resources department to begin the interactive accommodation process as soon as possible after vaccination deadlines have been announced (September 13th) and an offer of employment has been made. Accommodations will be granted where they do not cause ID.me undue hardship or pose a direct threat to the health and safety of others.

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates. 

ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *Act like an owner.

ID.me Career Site & Culture Deck: https://www.id.me/careers