Startup Jobs
Post a Job
PayJoy
PayJoy

Fraud Operations Specialist

Colombia
Full-Time
Hybrid

TLDR

Detects, investigates, and prevents fraud to protect PayJoy's product integrity and customer trust through monitoring, analysis, and strategic risk mitigation.

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role Key responsibilities

  • Monitor and analyze transactions for potential fraudulent activity.

  • Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.

  • Develop and implement fraud prevention strategies and procedures.

  • Collaborate with the customer service and operations teams to address and mitigate fraud risks.

  • Conduct regular fraud risk assessments and provide recommendations for improvement.

  • Prepare and present detailed reports on fraud trends and prevention measures.

  • Stay updated on the latest fraud techniques and industry best practices.

  • Assist in training and educating team members on fraud prevention and detection.

    • Qualifications

  • Bachelor's degree in Finance, Business Administration, or a related field. Professional certification in fraud examination is a plus.

  • Minimum of 2 years of experience in fraud prevention, preferably within the financial services industry.

  • Knowledge of regulatory requirements and compliance standards in the country.

  • Strong analytical and problem-solving skills.

  • Proficiency in using fraud detection software and tools.

  • Excellent communication and interpersonal skills.

    • Benefits
  • 100% Company-funded Health for employees and immediate family members
  • Life Insurance
  • Indefinite-term contract
  • 20 days of vacations, unlimited sick leave
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk
  • Phone finance, headphone benefit, home office equipment allowance and wellness perks
  • Catered lunches 
    • PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
     
     
    Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

    Benefits

    Free Meals & Snacks

    Catered lunches

    Health Insurance

    100% Company-funded Health for employees and immediate family members

    Home Office Stipend

    Home office equipment allowance

    Learning Budget

    $2,000 USD annual Professional Development perk

    Headphone benefit

    Paid Time Off

    20 days of vacations, unlimited sick leave

    Wellness Stipend

    Wellness perks

    PayJoy
    PayJoy

    PayJoy is a credit provider focused on empowering under-served customers in emerging markets to achieve financial stability. Our patented secured credit technology opens the door for these individuals to access credit systems through innovative point-of-sale financing and credit cards. By leveraging machine learning and data science, we help our customers thrive as micro-entrepreneurs and navigate economic challenges effectively.

    Founded
    Founded 2015
    Employees
    51-200 employees
    Industry
    Internet Software & Services
    Total raised
    $86M raised
    View company profile
    Operations Specialist

    This job is no longer available