Fraud Specialist

Our bottom line is different.

There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Department: Risk Management

Job Number: REQ6279

Location: Calgary or Edmonton #LI-Hybrid

Apply by: Sunday June 4, 2023

Paygrade: H-OTH

System Job Title: Financial Crimes Manager 3

# Positions available: 4

Leader: Senior Fraud Specialist

As ATB's Next Fraud Specialist, you will be responsible for making determinations on whether an ATB client may have become a victim to fraud. With your proactive detection skills, you will be responsible for identifying patterns of unusual behaviour and suspicious transactions through alert monitoring and other methods of analysis.

Specifically, the Fraud Specialist:

• Reviews high risk activity to detect and mitigate fraudulent events occurring across multiple banking channels
• Utilizes active listening skills and effective probing questions to deliver an outstanding client experience wherever possible
• Remains professional and calm in escalated customer situations
• Analyzes, identifies, escalates, and reports on new fraud trends to increase enterprise visibility and awareness
• Educates customers on fraud risks and the fraud claims process
• Embraces an environment of ever changing trends, tools and policies/procedures
• Ensures all activities are recorded through various fraud databases
• Performs other duties and special projects as required

Requirements

As the ideal candidate you possess:

• Active listening skills
• Strong verbal and written communication skills
• A strong attention to detail
• Demonstrated analytical and organizational skills
• The ability to assume accountability, ownership, and adapt to change
• Strong computer skills
• Previous experience in a customer service environment
• A demonstrated aptitude to working effectively with minimum supervision
• The ability to work collaboratively and communicate effectively
• Flexibility in working hours
• Previous experience working with fraud operations or financial crime teams is an asset
• Financial crime or fraud certifications/accreditations are an asset

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying.

Interested? If you know one of our team members, reach out to them BEFORE applying and ask them for a referral link to help your application stand out.

Online applications are preferred. Please reach out if you require any accommodations.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

ATB Financial team members are required to disclose their COVID vaccination status and provide proof of vaccination or complete COVID rapid testing as a condition of employment to help support client and team member safety. We thank all candidates in advance for their understanding.

Stay in touch!

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