Fulfillment Specialist (Remote)

brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.

 

Partnering with enterprises and government agencies globally, brightfin provides cost savings, efficiencies, and deep insights into mobile, telecom (fixed), and cloud expenses. The company has earned a spot on the Inc. 5,000 fastest-growing companies for the last two years and was the highest-recognized technology expense management company.

Our Procurement team is looking for a Fulfillment Specialist to help us achieve our order fulfillment goals. In this role, you will be responsible for managing and processing client orders daily with the utmost care towards client satisfaction. A Fulfillment Specialist needs to be able to zero-in on the tasks at hand and have a strong understanding of Service Level Agreements. This team works cross collaboratively with our Service Desk, Customer Success, and Deployment Services teams. brightfin is looking for outgoing, detail-oriented individuals who excel in a fun, fast-paced environment. The ideal candidate has a background in processing tickets efficiently, mobility experience, and is driven to improve processes.

·    Manage dashboards across multiple platforms to efficiently deliver on corporate end-user’s requests

·    Stay up to date with current mobility technologies and processes

·    Follow a set process for processing customer orders within contracted SLAs

·    Utilize internal software systems to accurately document all support activity

·    Work closely and cross collaboratively with brightfin internal Operations department

·    High school diploma or equivalent required

·    2-years minimum of experience in a high-volume order processing and data entry role

·    Service Now experience preferred but not required

·    Cellular carrier and mobility experience preferred but not required

·    Ability to capture and document processes clearly

·    Good time management and prioritization skills

·    Strong organizational skills and attention to detail

·    Ability to analyze data, own reporting and spot errors

·    Problem Solver – ability to identify and resolve issues with speed

·    Prime data entry and typing skills

·    Exceptional Interpersonal and communication skills

·    Excellent PC skills, proficient in Microsoft Office tools

·    Proficient critical thinking skills

·    Ability to multitask between multiple screens and systems

·    Positive attitude and excited to embrace the company culture  

·    Passionate about providing 5-star customer service

·         Hybrid schedule

·         brightfin offers a comprehensive health, dental and vision benefits package.

·         Paid time off. We strongly believe in work life balance and taking time for yourself.

·         401K with employer match

·         Compensation range (DOE): $22.00 - $24.00 per hour.

 

brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law. Candidates are subject to background check.