Global Content Operations Manager

Our mission? To create the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking and financing, to bookkeeping and spend management. At Qonto, we are passionate about creating the best product, one with a strong impact and a great user experience. So, if you’re looking for an ambitious team that’s modernizing a dusty industry thanks to design and technology combined with great customer care, get in touch! Find out more about the Qonto Way here.

Alexandre and Steve launched Qonto in July 2017, and the team has achieved great things since then:

- Market leader for online SME banking in Europe

- 250,000 SME clients

- Outstanding customer satisfaction (App Store | Google Play | TrustPilot)

- Recognized as one of the best startups to work for (LinkedIn | Glassdoor)

- €622 million raised so far with a €4.4 billion valuation after Series D

- International investors including Valar, Alven, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners

- 4 offices in Paris, Berlin, Milan, and Barcelona

- And 600+ happy Qontoers building a finance solution businesses love to use

Our values:

- Ambition | We tackle big challenges. No matter what

- Teamwork | We create momentum by working together, at the same speed

- Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day

- Integrity | We're open. We're honest. And we earn the trust of our clients and each other

As Qonto's Global Content Operations Manager you will be the organizational force behind the Global Content team, liaising with all local content teams. You are forward-thinking and always looking to learn, and have a strong experience in project management and/or content management. You enjoy building processes and aligning teams.

In our Growth team, you will work within the Global Content Team, reporting to our Head of Global Content you will manage projects across our 4 markets, such as content creation requests, distributing the content team’s day-to-day tasks, and giving them a deeper insight into upcoming work in the pipeline.

👩‍💻🧑‍💻As a Global Content Ops at Qonto, you will

• Lead content project management to help keep content development flowing efficiently, including intake, task building, light execution, and managing multiple projects/stakeholders

• Identify and implement improved processes and workflows for global and local content teams

• Cross-collaborate with the marketing teams to streamline workflows to improve efficiency and quality: e.g working with PMM, CRM, Acquisition, Marketing, and Partnership teams to determine internal client needs, prioritization, and clear communication around deadlines

• Conduct content audits and gap analysis, and use findings to develop recommendations to improve content creation/operations

• Establish a data-driven culture to better track Content performance: own and set up the right tools to follow the performance of each Content piece and prioritize/review execution accordingly

• Report to Marketing leadership around Content team resourcing, forecasting, and process updates

• Effectively communicate and work with other team members including PR, Social, Brand, Video, and the design teams

• Working in a hyper-growth & International environment (#Next40)

• Hands-on culture, take on responsibilities and decision-making

• Learning and improving your ways of working every day

• Experience: Minimum of 3-5 years experience with a fast and successful track record in operational or project management roles and collaborating within a fast-paced environment.

• Content Expert: Skills in content management, including use of content management systems and other technologies.

• Data-driven: Own and manage processes and reporting with cross-functional partners for tracking and monitoring performance on content accuracy.

• Stakeholder Management: Ability to work with cross-functional teams and collaborate with content strategists, designers, copywriters, product marketers, and others to deliver quality content.

• Teamwork: Exude positivity with team player mentality and flexibility

• Thoughtful problem-solver: You have excellent interpersonal skills and are able to come up with innovative and creative solutions

• Organized: You have stellar organizational and project management skills.

• Languages: You speak and write English perfectly.

You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further 🤗

• Office & Team Life

- A fully-renovated building near Opera with WeWork services

- Monthly team events, and a specific budget to organize team offsite

- Free coffee, snacks in the kitchen, and a budget allocated to managers for small team events

- The latest equipment from Apple

• Qonto’s benefits

- Tailor-made Remote Policy: from 2 days per week with a bonus of 12 additional days per year to Full remote, with the possibility in both cases to work from anywhere (+/-3 hours) up to 4 weeks per year

- A competitive salary package

- Alan health insurance (60% covered by Qonto for Qontoers and their children)

- 5 to 10 days off in addition to the legal 25 days

- A Swile Card that you can use for lunch

- Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib

- Relocation package and visa sponsorship for international talents (we have 40+ nationalities based in Paris!)

- An inclusive environment with a real focus on parity (40% of our teams are women)

- A progressive Parenthood Policy to ensure and support a healthy work-life balance as part of our commitment to the Parental Act program (1 in 6 of Qonto employees is a parent)

- Childcare Benefits (reserved day-care places for your little ones) and subsidies/discounts with selected childcare partners

- Access to Busuu, a digital platform to improve your language skills

- Access to Moka Care, a digital platform to take care of your mental health

- Career tracks that can match all expectations (Expert or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted

- A generous referral scheme to reward your efforts in helping Qonto grow with the best talents on the market

- A 60 min video call with one of our Talent Acquisition Managers, to better understand your career plan and answer any questions you may have

- A 60 min video call with your future manager, to be aligned on expectations on both sides and to talk about how you would work together

- A remote exercise to evaluate your skills and give you a taste of what working Qonto could be like

- Video calls or onsite interviews with future team members (optional) to help you understand what working at Qonto is like

- A final video call or onsite interview with the manager of your future Department

We will send you an interview guide so you can best prepare yourself.

On average our process lasts 20 working days and offers usually follow within 48 hours 🤞

Thank you for considering joining Qonto. We cannot wait to learn more about you!

If you want to learn more about us: Les Echos | Qonto's Blog | LeFigaro | TechCrunch