Global HR Ops & Payroll Manager

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. Key Responsibilities: Qualifications :

• Experience: 7+ years in global payroll management, with a proven track record of managing a payroll team. Must have experience within a fast-scaling tech startup, SaaS company, or a global workspace.
• Lifecycle & Legal Literacy: Strong conceptual understanding of the global employee lifecycle, including international employment laws, visa/mobility restrictions, and localized benefits management.
• Process Architecture: Strong expertise in business process mapping, creating payroll SOPs, and implementing internal controls/checklists to ensure zero-error execution.
• Cross-Border Expertise: Hands-on experience navigating international payroll landscapes, specifically addressing the differences between US tech payroll and Western European (e.g., French/Spanish) labor laws and compliance.
• SaaS Equity Knowledge: Strong understanding of global equity-based compensation taxation (e.g., French BSPCE, US RSUs/NSOs).
• Tech-Savvy Skillset: High level of comfort with modern SaaS tools and AI tools. Experience with BambooHR, NetSuite, and global payroll platforms is highly preferred. Excel/data analytics skills.
• Leadership style: Results-oriented leader who excels at operational excellence, task delegation, and managing team performance through data, processes, and accountability.