Ninja Van
Head of Operations, Ninja Direct
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Ops Team is looking for an operations leader who can design, influence and align between regional and local commercial and operations teams to drive implementation of operational initiatives and ensure high adherence to day to day activities.
He/She will also provides the leadership, management and vision necessary to ensure that team has the proper operational controls, administrative and reporting procedures as well as people systems in place to effectively grow the organization, build strategic relationship with vendors and other departments to ensure all needs are accommodated and organized, handling problems when it arises in order to ensure financial strength and efficiency in operation
Responsibilties
- Build, lead and manage the various teams and functions within the Operations team.
- Drive organisational development by hiring top talent and producing top performing managers, and running a world class team
- Architect and drive the end-to-end operational strategy for the business. Plan and executive key initiatives that contribute to operational excellence and business growth.
- Design and implement key operational processes with the goal of optimizing operational and financial performance across the business, and ensuring that our services remain competitive.
- Ensure smooth running of day-to-day operations and the continuous achievement of operational SLAs and targets through hands-on management of the team and business.
- Provide the business with visibility over the performance of our logistics and business operations by ensuring that all key metrics are tracked and reported by the team accurately and on time.
- Ensure that all relationships with the logistics vendors that we work with are managed well with the goal of driving operational performance across our lanes.
- Build a robust line up of vendors and business partners with the goal of ensuring product competitiveness and business continuity
Key Decisions
- Continuously ensure and motivate Ops team and Biz Ops team in order to achieve SLA target
- Decide on the process or activity that shall be followed by Ops or Biz Ops.
- Decide on solutions to be made for exception scenarios related to logistics or Biz Ops.
- Decide on metrics to tracked locally for operational health
Requirements
- At least a Bachelor’s or Master degree in Industrial Engineering, Logistics or other related function
- At least 5-7 years managing operations teams in financial institutions/logistics, management consulting or high growth start-ups
- Proven track record to handle ambiguity in new product launches and implement operational flows to support to them
- Prior track record in effective cost management
- Ability to manage team sizes greater than 5 and has experience working with commercial teams
- Skills : Business Process Design, SQL, Intermediate Excel/Powerpoint
- Core Competencies : Deductive reasoning, inductive reasoning, problem sensitivity, judgement and decision making, critical thinking, conflict resolution, SQL
- Language Proficiency : English & Malay
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Ninja Van is a tech-enabled logistics company that specializes in hassle-free last-mile delivery services for businesses across Southeast Asia. With a strong focus on innovation and technology, we cater to the unique needs of both small and large-scale shippers, providing real-time tracking and operational excellence. Our extensive network delivers to 100 million customers, making us the largest and fastest growing logistics provider in the region.
- Founded
- Founded 2014
- Employees
- 500+ employees
- Industry
- Air Freight & Logistics
- Total raised
- $240M raised
Head of Human Resources