Head of People Operations (Remote)

Routable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes.

We’re a Series A startup with $16M in funding from Lee Fixel, Y Combinator, Founders Co-op, Box Group, Liquid 2 Ventures, and many others. We’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in B2B payment solutions.

Our environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States and Canada.

About the Role

As the Head of People Operations, reporting to the CEO, you will be responsible for all aspects of the employee lifecycle by playing a meaningful role both strategically and tactically to build outstanding practices and programs that reinforce our culture and enhance the employee experience.

As a trusted advisor to the executive team, you will work closely with all levels of management, to help build and support a highly functioning team. You will be an employee advocate, advisor, and coach. You will drive impact through training managers, maintaining HR compliance, building strong relationships, and leading new initiatives across the organization. You will be most successful in this role if you care deeply, both about our business and our employees and are excited about doing everything you can to make our team thrive.

Routable is a remote-first, fast-paced, technical, and results driven organization that is scaling quickly. You will need to be able to stay one step ahead of our growth and be able to coach, support, and help enhance our organization as we scale.

Responsibilities

• Management: Ownership of the day-to-day operations of the People Ops function. This includes building out the People Ops department, including Recruiting.
• Remote Culture: Define and drive a remote culture that embodies Routable’s values that reward, promote and encourage high performance throughout the organization. Ensure cultural consistency as Routable scales, and set up infrastructure to manage through change and maintain the level of trust and transparency across levels and functions that exist today.
• Manager Support: Educate, advise, and influence Routable’s managers on leadership development, employee engagement and retention, performance criteria and measurement, succession planning, talent reviews, and change management.
• Employee Relations: Lead employee relations for all employees and provide support for employees at all levels to successfully navigate difficult situations. Act as a liaison with counsel to resolve legal concerns.
• Employee Experience: Manage the complete onboarding and offboarding process for all employees including creating 30-60-90 onboarding plans, working closely with managers, and ensuring a seamless onboarding experience.
• Strategic Alignment: Effectively communicate alignment between People Ops programs and support for the organization's mission and strategic vision. Secure executive sponsorship and support for new initiatives and programs, operational efficiencies, and regulatory changes in HR practice.
• Compensation and Benefits: Collaborate with the executive team to create a competitive, contemporary compensation and benefits program by completing regular market analysis, and effectively implementing improvements.
• Compliance: Enhance our employee handbook and enforce HR policies and procedures at Routable. Help optimize our HR processes through our HRIS system (Rippling). Understand HR policies, programs, laws, and issues and implement systems to ensure regulatory compliance.

Minimum Qualifications

• Experience leading People Operations at an early stage, high growth tech company and managed growth from 50 to 200+ employees
• Experience creating an HR Roadmap and designing People Ops strategy in line with company goals and strategy
• Flexible - you can operate at a strategic level, but can also perform all tactical HR-related duties for the company
• Exceptional communicator (both written and verbal) with the ability to provide both strategic foresight and feedback.
• Comprehensive understanding of employment law and compliance, compensation, benefits, organizational development, employee relations, and training
• Outstanding organizational skills and attention to detail with a knack for accuracy and creative problem-solving skills
• Deeply enjoys partnering closely with team members from the most junior to the executive level
• A solutions-oriented mindset when faced with challenges and in addressing roadblocks
• High social and emotional intelligence - you truly enjoy mentoring team members and cultivating strong relationships with all types of people
• Experience establishing relationships as a trusted advisor with the highest degree of integrity; exercises confidentiality and good judgment in complex and sensitive situations

Location

You must be currently authorized to work in the United States on a full-time basis.

We are a remote first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever!

Reporting

The Head of People reports directly to the CEO.

About Routable

Our Core Values

At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them.

💞 Engage with Empathy: Have empathy and a deep understanding for your peers, and our customers. This means no ego and cultivating relationships by actively listening to each other's needs.

🤝 Volunteer Assistance: Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team.

💪 Own it: We are all company owners and we act like it. We make data driven decisions and jump at the opportunity to be accountable. Taking action when you see a problem is our default state.

🛠 Build with Purpose: We are collectively building the product and company of our dreams. We are intentional with everything we do and are always looking for ways to improve. We sweat the details.

🧬 Expect Authenticity: We do not compromise our values when it comes to our team and our customers. We champion originality. Be yourself. Everyone else is already taken.

Rendezvous

To help foster amazing relationships with our coworkers, we meet bi-annually as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room. Yeah.. We love to compete together as a team.

Note: we have paused our meetups due to COVID-19 and will resume when it is safe for everyone to attend

Perks

🏥 Great Health, Dental and Vision Insurance

💲 Competitive salary

📈 Stock Options

💰 401k

🏝 Flexible vacation policy

💸 Work from Home Stipend

🚀 We're a remote team

Inclusive Employer

Routable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.