Head of Revenue Operations

About the Role:

The Head of Revenue Operations is a critical member of the Global Go-to-Market (GTM) leadership team and reports into the Chief Revenue Officer. The role is responsible for building technology, processes, and insights to enable GTM functions to deliver Redpanda goals. The Revenue Operations team partners closely with the IT, Marketing, and Finance teams, to deliver the infrastructure, insights, analysis and integrations used by the GTM organization at all levels from leadership to individual contributors. You will love this role if you thrive working autonomously and enjoy working closely with GTM leaders to be a co-pilot to deliver results.

You Will: 

• Have a strong understanding of sales, marketing and customer success
• Own the GTM tech stack and roadmap, such as building and supporting the technologies and workflows for Salesforce and HubSpot
• Manage a team based across North America 
• Define and prioritize the technology and process needs of the GTM org
• Generate insights and decisions from the data sets created by the technologies used by the GTM organization, including the creation and maintenance of critical dashboards that will be utilized at a global, regional and IC level
• Understand and drive team and marketing investment performance in conjunction with GTM leaders through insightful use of data. Partner with leaders to assess the customer journey and identify areas where best practices, efficiency improvements and process optimizations can result in increased revenue scale, more efficient acquisition, and more satisfied customers. Solutions will be implemented most often through cross-functional alignment and cooperation
• Act as first point of contact on technical issues for the GTM tech stack
• Lead the team that ensures that Sales gets maximum value out of Salesforce, and champion data hygiene and sales processes best practices
• Voice critical input into the design of SFDC, implement configuration and extensions to meet needs
• Provide training to end users for onboarding and up-to-date best practices
• Drive adoption of, and maintain, the knowledge base on processes and policies ensure consistency throughout onboarding, training and service delivery

You Have:

• Minimum of 6 years experience in sales ops and marketing ops 
• Minimum of 4 years experience managing a team; technical acumen with, and strategic grasp of Salesforce and Hubspot
• Comfortable in an ambiguous environment and a proactive problem solver; analytically driven, with the ability to problem solve using data, and develop solutions with a clear-eyed and impartial focus on efficiency
• Able to effectively prioritize tasks that focus on the customer and their journey
• Strong listening and persuasion skills and ability to partner the team members and stakeholders to align cross-functional groups to continuously improve the revenue stack
• Experience with SaaS offerings and Product Led Growth companies is a plus
• Knowledge of the Data Infrastructure industry and products is a plus
• Expect you to uphold Redpanda values and lead with integrity, humility, and with a collaborative spirit

U.S. base salary range for this role is $175,000 - $185,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.