Qogita UK

Head of Seller Success

London, United Kingdom

Full-Time

On-site

ABOUT QOGITA

Qogita [Pronounced KO-gi-ta] is transforming the world of B2B eCommerce: a one-stop-shop for all packaged products at prices, terms and ease of use never seen before. Qogita is based on an ultra-innovative order allocation algorithm that not just enhances how B2B commerce is done, but changes it altogether. The outcome: 10-20% in potential savings for literally any player across the packaged goods value chain (yes, you read this last line right….).

This world-class technology and unique culture explain our fast-paced success. We're already in over 40 countries, offering >1 million unique products that represent >50,000 brands. Our partners on this journey include the world’s most prestigious funds, the same ones behind companies such as Facebook, Etsy, Slack, Spotify, LinkedIn, Pinterest, Shopify and others.

WHO YOU ARE

You are an exceptional leader, experienced in Account Management and Customer Success in the Logistics / E-Commerce / Retail / Wholesale space, with a deep passion for building relationships, solving problems, and focusing on bottom-line results.

You understand e-commerce and marketplace platforms, combining past experience both at a major industry player (e.g. Amazon) but also having built a startup or scaleup. You have at least 8 years of hands-on and leadership experience, and have led a team previously.

This is a new function within Qogita. You are excited about building processes and setting up systems from the ground up, getting into the details, collaborating with multiple teams within the organisation, and enjoy a fast-paced, fluid environment.

As we are a global company with a presence across the EU, any additional language competencies would be an added bonus.

WHAT YOU'LL BE WORKING ON

- Build and manage relationships with Qogita’s existing sellers.

- Measure and drive satisfaction, retention and loyalty on the platform.

- Develop a scalable system that can work with thousands of sellers, as well as dedicated key account management in support of our top sellers.

- Build your own team of account success associates (who will work and manage directly multiple sellers each).

- Analyse logistical patterns and common issues to give feedback to other departments.

- Gather customer feedback and help improve our product for sellers.

PACKAGE, PERKS & BENEFITS

- Competitive annual leave

- Yearly performance-based bonus

- Pension contribution