HEYDUDE: Sales Operations Specialist
Here at HEYDUDE, we are a team of Go-To's who work together to embrace and embody our brand values in everything we do. We dare boldly, putting progress over perfection to bring our consumers and fans the most comfortable shoes on the planet. We aim to be steadfast and engage genuinely with our consumers and each other. We keep it simple, welcome all, and strive to have a “Hey Day!”
In February of 2022, Crocs, Inc. acquired HEYDUDE. This acquisition not only adds an outstanding brand to the Crocs portfolio, but provides a wealth of opportunities for teamwork, career growth, and best practice sharing across the two brands. We’ve experienced incredible growth in the past few years, and we need to build our teams with the most creative, passionate footwear enthusiasts in the world. That’s where you come in!
Interested in being our next Go-To? Check this out!
The Sales Operations Specialist will be primarily responsible for supporting the Vice President of sales and the entire North Americas sales team. This will include administrative and analytical tasks such as: calendar and travel management, meeting/event planning, maintaining sales data and ensuring integrity across systems, improving sales tools, sales sample management, and providing overall support with our GTM processes. This role is also responsible for the maintenance and implementation of Sales Operations processes to strategically establish methods of standard methodology (SOP’s) and ensure the smooth execution of day-to-day operations for the HEYDUDE wholesale business. In this role, you will work closely with internal and external teams (including Sales, Master Data, Merchandising, Marketing, Planning, Finance and Customer Fulfillment) to ensure effective and consistent communication between departments. This role requires a strong ability to adapt, strong written & verbal communication skills, excellent organizational skills, and the willingness to wear many operational hats to reliably support the North America Wholesale business.
WHAT YOU'LL DO
•Work cross-functionally to achieve timely and accurate delivery of all wholesale tools.
•Support the wholesale sales meeting team(s) with coordination and supporting sales tools, documents, and accommodations
•Identify and provide administrative support for our Account Managers, Key Account Managers and Heads of Wholesale to enhance their time with wholesale partners
•Work with our Marketing Team and Account Managers/Key Account Managers to ensure timely execution of branded promotional collateral, and reviews
•Communication, Execution, Enforcement & Documentation of HEYDUDE Inc MAP policy
•Detail opportunities for Process Improvement
•Maintain cross-functional operations calendar for HEYDUDE’ GTM Process and align business processes, dates, and gates
•Act as support team for Salesforce, NuOrder, Sharepoint, Microsoft Teams, and other sales tools
•Support the new account setup process with cross-functional partners
•Coordinate with our cross-functional partners on the sales sample and promotional order process
•Manage calendars and travel for Vice President of Wholesale
WHAT YOU BRING TO THE TABLE
•Experience with sales-facing tools (CRM systems, such as Salesforce) and sales processes is preferred
•Ability to handle key partner relationships across all levels
•Strong commercial skill, able to confidently analyze sales data and KPI reporting experience
•Consistent record of effective qualitative and quantitative judgment and decision making
•Experience working under the pressure of challenging and sometimes conflicting priorities
•Proven track record to meet deadlines
•Sophisticated Microsoft Excel and PowerPoint skills is preferred
•Self-motivated, a continuous improvement mindset, and shown success in implementing process improvements
•Effective time management/planning skills and strong attention to detail
•Consumer-centric mindset with prior retail experience preferred
•Exceptional communication skills, both written and verbal
•Project & Process Management
•MAP Administration & Enforcement experience is preferred
HEYDUDE is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
Title: Sales Operations Specialist
Job Level: Individual Contributor
Career Level: CL4
Salary Range: $45,000 - $60,000
Workplace Persona:Collaborator (hybrid work schedule; in office 60-80%)
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.