Hotel Operations Coordinator

Job Description:

Job Summary

The Hotel Operations Coordinator is to perform administrative duties and reports to the Sr. VP, Hotel Operations and Director, Hotel Operations. The Hotel Operations Coordinator supports and interacts with Crystal Cruises vendors, contractors, and various internal Crystal Cruises’ departments. The Hotel Operations coordinator must maintain strict confidentiality with records, reports, letters, emails, telephone calls etc.

Essential Job Duties

• Gathering, organizing, and maintaining data to assist Sr. VP, Hotel Operations in making key decisions.
• Attends meetings when required and takes meeting minutes.
• Responsible for collecting and maintaining records for travel requests received from vendors, contractors, and Hotel Corporate employees.
• Accountable for Maintaining all Priority list files in OneIS and update both ships on weekly basis.
• Assist ships and Port Operations department securing rooms for Immigration official for enroute clearance and Pilots.
• Ensures that bookings are created in OneIS and all travel documents are distributed to all relevant parties.
• Managing EmbarkDebark inbox and handling all requests related but not limited to: early embarkation, disembarkation, providing port addressed and embarkation formalities.
• Acting as a liaison between Hotel and Marketing by managing requests for Printed Materials, website updates on Monday.com
• Insert/update dress code in OneIS for full itinerary one year in advance for both ships
• Accountable for collecting necessary data (contractors list, immigration information etc) from vendors for contractors during ship’s Dry Dock.
• Supports Hotel Operations department with various projects.
• Follows company’s Policies and procedures.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Competency

• College Degree/Diploma or Hotel or Tourism School is preferred.
• Experience in Cruise industry is desired.

Skills/Qualifications:

• Strong verbal communication skills including professional telephone etiquette.
• Strong customer service skills.
• Ability to answer calls in a timely and professional manner and deliver the high-quality service that is required of a Crystal Cruises representative.
• Responsible for maintaining thorough knowledge of product, policies, and procedures.
• Must be fluent in written and spoken English.
• Must have good administrative skills (proficient in Outlook, MS Office).
• Needs to have an outgoing personality and must possess a positive attitude, always maintaining a friendly and approachable demeanor.
• Excel and Powerpoint

Work Environment

Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic.

Physical Demands

Requires sitting, standing, walking, bending, and reaching.  May require lifting or pushing up to 25 pounds.  Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment. 

Expected Hours of Work

The position is full-time working from Monday – Friday. Occasional need for Overtime may be required.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.