HR Operations Manager

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Key Responsibilities

HR Operations & Employee Lifecycle

• Manage end-to-end employee lifecycle processes including onboarding, transfers, promotions, contract renewals, and offboarding.
• Ensure employee records and personnel files are maintained accurately and confidentially.
• Monitor probation confirmations and employment contract administration.
• Ensure timely issuance of HR letters, certificates, and employment documents.

Compliance & Labor Law

• Ensure compliance with labor laws, social insurance regulations, and internal policies.
• Manage government inspections, audits, and compliance reviews.
• Oversee employment contracts and legal documentation.
• Support disciplinary actions, investigations, and employee relations cases.

HR Systems & Reporting

• Manage HRIS systems (e.g., Workday, SAP, Oracle, SuccessFactors).
• Ensure data integrity and accuracy within HR systems.
• Develop and maintain HR dashboards and reports.
• Analyze HR metrics including:
  • Headcount  
  • Attrition  
  • Absenteeism  
  • Turnover  
  • Leave utilization
  • Payroll accuracy
  • Employee demographics

Employee Relations

• Support managers and employees on HR operational matters.
• Address employee inquiries and escalations.
• Partner with HR Business Partners to improve employee experience.

Process Improvement

• Review and enhance HR processes and workflows.
• Implement automation and digital transformation initiatives.
• Develop and update HR policies, SOPs, and process documentation.
• Lead HR operational projects and continuous improvement initiatives.

Team Leadership

• Lead and develop the HR Operations team.
• Set performance goals and KPIs.
• Conduct coaching, performance reviews, and development planning.
• Ensure service excellence and operational efficiency.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!