LeadVenture
Implementation Specialist Contractor (18-month term)
TLDR
Own customer implementations end-to-end while delivering server-based software solutions, ensuring exceptional client experiences and proactive improvement of customer satisfaction.
Implementation Specialist Contractor (18-month term)
We are seeking an Implementation Specialist with a strong technical background and project management experience to deliver server-based software implementations. This role is hands-on and execution-focused, responsible for deploying, configuring, integrating, and validating enterprise software and applicable add-on products within customer-managed, and internally hosted environments.
You will own customer implementations end-to-end, partnering with internal teams and external stakeholders to translate requirements into reliable, scalable technical solutions. Our ideal candidate enjoys working with clients and is proactive, organized, and passionate about helping our clients succeed.
Here is more of what you’ll get to do:
- Lead end-to-end implementations of server-based software solutions from kickoff through launch
- Configure and validate software inputs and settings in customer-managed or internally hosted environments
- Use Microsoft Excel to support software implementation activities, including data preparation, validation, and configuration
- Serve as the primary point of contact for your assigned accounts, ensuring customers receive an exceptional experience
- Regularly assess customer satisfaction, identify potential risks, and take proactive steps to improve retention.
- Continuously expand your knowledge of our software and the tire/auto shop industry to better serve our customers.
- Define and manage implementation timelines with customers, including scheduling and driving launch dates
- Plan, schedule, and conduct setup and training sessions to ensure successful implementation delivery
- Communicate implementation requirements, task ownership, and progress to customers and internal implementation teams
- Coordinate cross-functional implementation activities to meet customer and organizational timeline expectations
- Guide customers on product best practices to ensure effective adoption and long-term success
- Other associated responsibilities as assigned
You’ll thrive in this role if you have:
- Associates degree in a related field
- Tire & Wheel industry experience
- Experience working directly with customers in a delivery or consulting capacity
- Organizational & Time management skills
- Strong troubleshooting and problem-solving skills
- Basic Accounting knowledge
- Excellent written and verbal communication skills
- Advanced knowledge of Microsoft Excel functionality
- Customer-focused mindset with a strong sense of ownership
- Comfortable operating in fast-paced, evolving environments
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.
Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.
We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
In this role, you’ll be working with our TCS brand who delivers industry leading website and software solutions to more than 20,000 automotive tire and wheel dealers.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
LeadVenture provides a comprehensive suite of SaaS solutions tailored for dealerships in diverse sectors, including powersports, marine, RV, and agriculture. Our innovative digital retailing, eCommerce, and marketing services empower businesses to enhance their online presence and streamline operations. With a portfolio of well-known brands, we stand out by delivering targeted, industry-specific tools that drive success in an increasingly digital marketplace.
- Founded
- Founded 2008
- Employees
- 201-500 employees
- Industry
- Professional Services
Implementation Specialist