Implementation Specialist, Customer Success (SaaS)

About Roller

ROLLER is a global software-as-a-service company, designed to help businesses in the leisure and attractions industry operate more efficiently, more effectively, and deliver great guest experiences.

ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers and more. We are a fast growing global company, with customers in over 30 countries, in a wide array of industries, ranging from theme parks, museums, zoos, trampoline parks, water parks, aquariums, wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 90+ highly energetic, driven, intelligent, and humble professionals, all contributing to helping build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way to becoming a global success story. But most of all, we love what we do... and we are looking for like minded people to join us on this amazing journey!

About the Role:

• We are seeking a passionate software Implementation Specialist to join our growing global training & implementation team.
• You will be responsible for managing the implementation of new customer accounts across the North America region.
• You will become an expert in our platform and use this knowledge to provide best practice advice and training to our customers, ensuring their successful launch with ROLLER.
• You are a highly motivated self-starter, with great communication skills engaging integral members of the team as well as remote teams.

About You:

• You will bring at least 2 years experience utilizing your training and implementation skills, ideally in a SaaS or technology-based environment.
• You’re tech savvy and pick up new systems quickly. You will have previous experience utilizing Gainsight, Zendesk or other CRMs.
• You are always hungry to achieve with great work ethic and passionate about being challenged.
• You work smart! Your time management skills, partnered with your high level of attention to detail will set you up for success.
• You are someone who keeps it real, always being genuine, responsible and most importantly have a fun can-do attitude!
• You must have unrestricted working rights within North America.

Perks!

• You get to work on a category leading product that is loved by clients in a fun, high growth industry- check our Capterra and G2 reviews!
• We offer a work-from-home allowance to set your new workspace up!
• 4 weeks of annual leave as well as 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
• Engage in our ‘Vibe Tribe’ - led by our team members, you have the ability to directly contribute to company-wide initiatives! Regular events and social activities, fundraising & cause-related campaigns…you name it, we’re willing to give it a go!
• Employee Assistance Program to proactively support our team’s health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• Work with a driven, fun and switched on team that likes to raise the bar in all that we do.
• Genuine career growth opportunities as we continue to expand!