Incident Responder (Tier 2)

Interface with clients to remotely onboard them onto the BlackCloak platform

Respond to client inquiries, alerts, incidents, and questions

Triage cybersecurity alerts, assess the risk and deliver mitigation responses

Run network vulnerability assessment scans of client infrastructure

Communicate vulnerability and threat assessments to clients

Participate in the Incident Response Program

Be part of an on-call rotation and escalation team

Provide post-onboarding support to clients through periodic touchpoints as needed in a timely and professional manner

Participate in knowledge transfer sessions, product training and other strategic initiatives as needed

Mentor and support Client Success and Security Team Members

Maintain working knowledge of BlackCloak’s solutions, platform features and best practices

2-5 years of experience in an infosec/cybersecurity analyst role

College degree in an Information Technology (IT/CS/CE) related discipline or equivalent experience

Industry recognized information security certifications a plus:

• CISSP

• GIAC

• OSCP

• Security+

• Penetration and vulnerability testing experience

• Windows and macOS forensic investigation and vulnerability management experience

• Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux

• Operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully

• Strong communication skills and ability to interface with clients