Insider Risk Investigator

We are seeking an experienced professional to join our forward-leaning and fast-growing Trust & Security team to lead investigations and analysis for our globally-consistent and legally-compliant Insider Risk Program.  The Global Insider Risk Program (the Program) is a cornerstone of security at Twilio.  We default to trust and expect sustained high-performance, and we are looking for someone who will thrive in this environment!

What You’ll Be Doing

This role blends investigations and insider risk analysis functions.  This person will support the Program by leading and resolving complex global insider risk investigations and analysis, including but not limited to matters relating to the theft of sensitive data, workplace violence, internal fraud, IT sabotage, and acceptable use violations.  Specifically, this person will:

• Be responsible for the day-to-day investigations, analysis, and case management within the Insider Risk Program
• Lead investigations, gather evidence, and compile investigative reports for referral, as needed
• Collect, review, interpret, correlate, and analyze technical and non-technical indicators of possible insider risk activity
• Foster cross-functional collaboration with Program partners (e.g., Legal, ER/HR, Privacy, Security)
• Leverage cutting-edge technology, such as User and Entity Behavior Analytics (UEBA) and Data Loss Prevention (DLP) tools, and non-traditional/non-technical tools to proactively identify and respond to insider risk matters
• Maintain metrics and regularly report results to the Insider Risk Program Lead and Director of Information Security
• Participate in the Monthly Insider Risk Mitigation Working Group, and other forums as necessary
• Author and maintain runbooks, as needed
• Support program growth and maturity efforts, as needed

What You Bring to the Table

Twilio is looking for an Insider Risk Investigator who lives the Twilio Magic and has a demonstrated track record of leading an investigative program. This person has/is:

• 5+ years of experience leading insider risk/threat investigations 
• 5+ years of experience and/or certification in security, cybersecurity, investigations, law enforcement, or counterintelligence roles
• Experience working technical investigations
• Experience working cross-functionally
• Comfortable leading highly confidential, complex investigations to resolution
• Excellent interpersonal, judgement, and critical thinking skills
• An ability to self-organize, prioritize activities independently, create documentation and reporting
• Possess excellent communication and analytical skills, both orally and in writing
• Experience and knowledge of local and regional laws and regulations regarding data privacy (e.g., CCPA, GDPR, PDPA, etc)
• Certified Fraud Examiner (CFE) is ideal
• Experience with forensics tools such as EnCase, FTK Imager, etc. is ideal
• Bachelor’s degree or equivalent years of work experience in a related field
• Demonstrated ability to perform data manipulation and analysis in order to draw conclusions and develop metrics

How?

As an Insider Risk Investigator, you will live the Twilio Magic values:

• BE INCLUSIVE: Work closely with human resources, legal, compliance, and technology stakeholders to investigate incidents and improve processes through technology, policy, and employee education
• BE BOLD: Leverage user behavioral analytics tools to analyze and understand high-risk employee behavior
• NO SHENANIGANS: Develop and compile investigation reports; manage key indicators of program effectiveness
• DRAW THE OWL: Develop implementation options based on best practices and recommend creative solutions
• DON’T SETTLE: Engage key technology partners to tune and improve analytics

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Salary Range: $109,824 - $151,008

Rest of Colorado:

Salary Range: $96,096 - $132,132

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

• Prescription Drug
• Dental
• Vision 
• Flexible Spending and Health Savings Accounts
• Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

• Short and Long Term Disability Insurance
• Life and Accidental Death & Dismemberment Insurance
• 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

• $65 per month work-from-home stipend
• Up to $50 per month for wellness expenses and activities
• Up to $30 per month to use towards books/eBooks