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Binance
Binance

Institutional Fiat Client Operations

Hong Kong
Full-Time
Remote

TLDR

Lead end-to-end fiat operations for high-value institutional clients, coordinating onboarding, payments, and cross-functional initiatives to improve user experience and adoption.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Responsibilities

  • Manage operational issues for high-value institutional users across fiat deposit and withdrawal channels

  • Support clients through onboarding activation, payment operations and ongoing account operational management

  • Understand client operational needs and proactively identify and recommend opportunities to improve user experience and fiat product adoption

  • Handle operational escalations and client requests with strong judgment while managing client expectations professionally

  • Coordinate payment, settlement, onboarding and RFI related escalations across internal teams and banking partners

  • Work closely with VIP, Business Development, Product, Clearing, Compliance and Banking Partnership teams on client operational support and strategic initiatives

  • Maintain strong ownership, responsiveness and communication throughout issue resolution 

  • Support adoption and operational rollout of strategic fiat solutions and banking channels

  • Translate recurring client pain points into operational and process improvement opportunities

    • Requirements

  • 3+ years of experience in institutional operations, customer success, fintech operations, banking operations or account servicing

  • Strong understanding of fiat payment operations, institutional client servicing or banking workflows

  • Experience supporting high-value clients or institutional relationships in fast-paced environments

  • Strong communication and stakeholder management skills

  • Comfortable handling operational escalations and coordinating across multiple teams

  • Strong ownership mindset with ability to manage issues end-to-end

  • Ability to operate independently under pressure while maintaining strong client experience standards

  • Experience in crypto, fintech, payments or institutional banking industry is preferred

    • Why Binance
    • Shape the future with the world’s leading blockchain ecosystem
    • Collaborate with world-class talent in a user-centric global organization with a flat structure
    • Tackle unique, fast-paced projects with autonomy in an innovative environment
    • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
    • Competitive salary and company benefits
    • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

    Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
    By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

    Benefits

    Remote-Friendly

    Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

    Binance
    Binance

    Binance builds a comprehensive blockchain ecosystem centered around the largest cryptocurrency exchange globally, serving over 300 million users across more than 100 countries. We deliver a diverse range of financial services that encompass trading, payments, and institutional offerings, all backed by robust security and transparency. Our mission is to leverage the power of digital assets to enhance financial access and promote the freedom of money worldwide.

    Founded
    Founded 2017
    Employees
    11-50 employees
    Industry
    Internet Software & Services
    Total raised
    $10M raised
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