Insurance Claims Associate (Bilingual/Trilingual)

Assist clients in the initiation of auto insurance claims, providing guidance and support through the initial reporting process

Follow up with insurance companies to check on status of claims and troubleshoot any hold ups / blockers in their processing

Gather and review all necessary documentation related to insurance claims, including accident reports, policy details, and other relevant information

Verify the accuracy and completeness of claims, ensuring they meet company and industry standards

Serve as a primary point of contact for clients, insurance providers, and third parties involved in the claims process. Maintain clear and timely communication to keep all stakeholders informed

Work with insurance providers to process claims efficiently and accurately, following up on any outstanding issues or discrepancies

Provide exceptional customer support to clients, addressing their questions and concerns while ensuring a seamless claims experience

Maintain detailed and organized records of claims, correspondence, and associated documentation

Assist in the resolution of claims issues, including coverage disputes, repair estimates, and settlements

Identify opportunities to enhance our claims process and provide feedback for process improvement

Bachelor's degree or equivalent experience in a relevant field preferred

1+ years of experience in the insurance industry preferred

Previous experience in auto insurance claims or a related field is preferred

Proficiency in English is required, ability to also speak Spanish and/or Portuguese is preferred

Strong interpersonal and communication skills

Detail-oriented with excellent organizational abilities

Customer service focussed with a commitment to delivering a positive experience

Ability to work independently and as part of a team

Adept at problem-solving and conflict resolution

Adherence to ethical and professional standards in the insurance industry