Intern Customer Experience Research (Voice of the Customer)

We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as an Intern Customer Experience Research ( Voice of the Customer).

The Team:

The CX team is responsible for understanding and shaping the experiences of our customers. Role will report to the Global Head of CX Understanding & Design with day-to-day direction from the CX Voice of Customer Lead. 

The Role:

As a CX research intern you will develop capabilities in analytics, data capture mechanisms, root cause analysis, program management, data visualization, and other Customer Experience skill-sets. 

The work you’ll do:

• Create and own key Voice of Customer programs
• Conduct targeted CX research in support of Voice of Customer findings
• Project manage elements of Celonis Customer Webinar program

The qualifications you need:

• Ideally, coursework in analytics, user centered design, information science, or other applicable areas
• Ideally proven project leadership and project management experiences
• Creative - able to think of ideas, connections, outside the box
• First experience with Office 365 and Google workspace 
   
   
• Good analytical skills, understanding the story behind numbers
• Willingness to learn how to use survey and data analytics tools (like Celonis, Qualtrics) by themselves e.g. from online training and tutorials
• 6 months of full-time availability

What Celonis can offer you:

• The unique opportunity to work within a new category of technology, Execution Management
• Valuable work experience and investment in personal growth (ownership of projects, exposure to senior management, mentorship and buddy programs, guided learning paths, internal mobility opportunities)
• Work from home support (mindfulness tools such as Headspace, flexible working hours, virtual events and workshops)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Students@Celonis, Parents@Celonis, Pride@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future).

About Us

Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.