IT Engineer
TLDR
As the first dedicated IT team member, evolve and mature the IT infrastructure, focusing on automation and proactively solving problems at scale in a primarily Mac environment.
Own the employee technology experience end to end in a primarily Mac environment, fixing problems and eliminating the conditions that cause them.
Manage the full MacBook fleet: procurement, provisioning, inventory, hardware refresh, and decommissioning
Own MDM and zero-touch provisioning (Kandji/FleetDM, Apple Business Manager) so new devices configure automatically on first boot
Administer Okta and identity lifecycle: provisioning, MFA, SSO integrations, and Okta Workflows, plus secrets management (1Password/Infisical)
Administer the core SaaS stack (Google Workspace, Slack, Notion, Jira) and automate user lifecycle management via APIs, while tracking licenses and spend
Run seamless onboarding and offboarding: automated workflows that get new hires fully configured on day one and cleanly deprovision departing employees
Drive proactive reliability and automation: monitor device health and access patterns, build self-healing scripts, and treat recurring issues as engineering problems to solve permanently
Support compliance and documentation: maintain security baselines, build an AI-powered self-service knowledge base, and own IT runbooks and internal comms
Co-manage our secure network access tools (Cloudflare Access, iBoss) and network/firewall policy with your Infrastructure teammates
4–6 years of IT experience at a technology company, with a service-oriented mindset. You measure success by how unblocked your colleagues are.
Hands-on MDM experience managing a MacOS fleet (Kandji, FleetDM, or similar), including Apple Business Manager and zero-touch provisioning
Solid Okta administration: SSO, MFA, Lifecycle Management, and Workflows, plus SCIM provisioning across SaaS tools
Strong scripting and automation skills (Bash, Python, or similar)
Experience administering a secrets management platform (1Password, Infisical, or similar) and proficiency with the Google Workspace admin console, APIs, and Jira
Familiarity with secure network access platforms (Cloudflare Access, iBoss, or similar) and strong network troubleshooting skills (DNS, DHCP, VPN, Wi-Fi)
Experience running a ticketing system (Zendesk, Jira Service Management, or similar)
Raya builds an exclusive membership-based social network aimed at connecting individuals in creative industries through meaningful interactions. The platform emphasizes privacy and trust, featuring two main applications: a networking app that cultivates professional relationships and a travel app that offers curated recommendations for members. This unique approach to social networking makes Raya a distinct player in the industry.
- Founded
- Founded 2015
- Employees
- 51-200 employees
- Industry
- Internet Software & Services