IT Help Desk Associate - Warsaw, PL

Do you enjoy solving problems? Are you passionate about IT? Do you enjoy relationship building and providing a great client experience? 

 

The CIC Help Desk team provides support for CIC sites by providing client support for IT services and training local staff. We are looking for an early-career Help Desk Associate to provide face-to-face service as well as remote support. Communication skills over phone, video chat, and email are important. If you are interested, please read on!

 

 

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. We have locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo, and are growing into other cities.

CIC Warsaw, opened in 2020, is one of the largest innovation-oriented centers in Europe. Our office is located directly next to the Warsaw Central train station and is housed within Varso Place, a new landmark on Warsaw’s map with the tallest building in the EU. Our Warsaw team consists not only of community and relationship teams working together to provide the best community experience but also finance, IT, software and recruiting teams supporting our global efforts.

 

Learn more about us here.

 

 

As part of the Core Infrastructure Team (CIT), you will work alongside our Senior IT Specialist to support our European and Asian offices. You will become the first point of contact to our staff and clients resolving their day-to-day tech issues.

 

Potential responsibilities will include:

• Provide 1st line support for the CIC staff: troubleshoot Mac & Windows computers, take care of the staff onboarding and offboarding (hardware deployment, accounts creation, license assignments etc.).

• Troubleshoot basic problems with IP networks, WiFi, WAN, LAN, video surveillance and access control systems (training will be provided) and escalate non-routine issues to the next level of support.

• Follow processes that allow the identification of problems early. Suggest improvements to those processes.

• Respond to support tickets, phone calls and in-person requests.

• Train staff on CIC security policies as well as on the use of hardware and software.

 

 

You are an IT enthusiast with already some experience in a similar role. You enjoy helping others and solving problems. You work best in a fast-paced, international start-up environment. You like dealing with new technical issues and you treat your job as an ongoing adventure. 

 

More specifically, as our ideal candidate, you are:

• Personable, naturally enjoy helping others, and calm in a hectic environment.

• Detail oriented and organized with solid time management skills.

• Self-motivated and proactive in taking ownership and responsibility for tasks and leading them to completion.

• A true team player with the capacity to foster and maintain positive working relationships with clients, colleagues, building management and vendors.

• Able to work comfortably with everyone, treating everyone as an equal.

• Able to bring a fresh perspective and new ideas to everything.

• Able to communicate professionally, both verbally and in writing.

 

 

• At least 2 years of experience in IT

• Solid knowledge of computer operations.

• Basic knowledge of IT infrastructure, architecture, networks, and computer operations (IP Networks, Firewalls, WiFi/WAN/LAN, Access Control).

• Solid experience with both PC and Mac computers.

• Excellent customer service skills.

• Excellent written and verbal English (at least B2) and Polish (at least C1) communication skills - you will be a part of an international team, but also work onsite with our Polish clients.

 

Candidates with more experience in network management / systems management are also welcome to apply!

 

 

• Full-time employment contract (no B2B option).

• Starting compensation is between 6.000 - 8.000 zł gross, depending on the level of experience. Don’t hesitate to apply if your experience exceeds our expectations - we’re open to negotiations with more senior specialists. 

• Private medical care (family or individual plan).

• City transportation card (ZTM).

• Apple laptop and mobile phone as your working tools.

• Regular evaluation of your work, and salary raises based on performance.

• Access to Venture Cafe Warsaw, a weekly Thursday gathering involving high-impact programming designed to engage the broader entrepreneurial community.

 

Please submit your application in English. Thank you!