Lendbuzz

IT Help Desk Specialist (Boston)

Boston, Massachusetts, U.S.

Full-Time

$70,000 – $85,000 per year

TLDR

Own end-to-end IT support, provisioning hardware, managing Google Workspace access, and ensuring smooth Zoom Rooms and AV operations.

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. Key Responsibilities:

Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers

Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access

Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration

Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment

Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices

Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system

Educate end users on basic IT best practices, security, and proper use of office technology

Escalate complex technical problems to senior IT staff or vendors as needed
Support IT projects, including hardware rollouts, software updates, and technology upgrades

Key Requirements:

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

1–2 years of experience in IT help desk, desktop support, or technical support roles

Hands-on experience supporting macOS and Windows laptops and desktops

Strong customer service, troubleshooting, and communication skills

Excellent problem-solving and troubleshooting skills

Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira

Experience supporting printers, Zoom Rooms, and AV equipment

Nice to have:

Experience with event management technology or advanced AV systems

Experience with mobile MDM solutions JAMF

Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management)

Familiarity with security frameworks (SOC 2, ISO 27001, PCI)

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

Background Checks

After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.

A Note on Recruiting Outreach

We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.

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Lendbuzz

Lendbuzz is a fintech company that focuses on transforming the automotive lending landscape by providing underserved borrowers with personalized and equitable access to credit. Our innovative technologies aim to empower both borrowers and automotive dealers, fostering a culture of diversity and success in the industry.

Founded: Founded 2015
Employees: 11-50 employees
Industry: Internet Software & Services
Total raised: $180M raised

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Help Desk Specialist