IT Help Desk Support Specialist

Who We Are:

We are DotCom Therapy! Nice to meet you!

With our mission, we like to keep it short and sweet. We are making therapy available to everyone, everywhere, using the power of the internet.

What We Do:

DotCom Therapy has been a leader in pediatric teletherapy services since 2015. With our technology platform and our team of expert providers and pediatric clinicians we bring a passion to treating the whole child and helping them thrive. By removing location as a barrier, we can equalize access to quality support.

What You’ll Do: 

You will be responsible for managing company hardware and employee mobile device, maintaining security training materials, and deploying and configuring third party software tools.  

• You will be to first line of defense on technical assistance and support for incoming service requests and issues related to computer systems.
• You will update the knowledge base with tech tips, standard operating procedures, reference materials, and brief documents.
• Work in collaboration with HR on employee on-boarding and offboarding activities.
• Configuring, managing and securing DCT hardware and software for the users.
• Responsible for assigning users the right roles to perform their job based on least privilege access.
• Ensures proper clean up/reseting computers, removing unwanted, unwarranted software, and returning to initial system delivery state.

Who You Are:

• Excellent interpersonal, customer service skills, and attention to detail.
• Self started, proactive, and team player.
• Excellent verbal and written communication skills.
• Must have accessibility to stable internet and technology.

Minimum Requirements:

• An bachelor’s degree in IT management and/or equivalent experience required;
• Working HIPAA knowledge/experience as a HIPAA covered entity or business associate required;
• Experience deploying and managing system management software in a medium sized business or larger required
• 2+ years experience running an IT help desk to support the needs of a distributed workforce using a mixture of Macs and PCs required

Nice-to-Haves: 

• Experience managing Google Workspace (GSuite) device management specifically as it pertains to security best practices preferred;
• 2+ years experience in a regulated industry (healthcare or finance);

The on target earnings for this role are $50,000 - $55,000. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience and other qualifications. 

We are proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

DotCom Therapy is also committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact DotCom Therapy’s Recruiting team if you need a reasonable accommodation or any assistance completing any forms or to otherwise participate in the application process.