IT Lead
About this Role
We're looking for an IT Specialist to build and maintain the systems that keep Valerie running every day.You'll own our internal tools and technical infrastructure; from project management platforms and Microsoft 365 to marketing technology and team collaboration tools. Your work will ensure our teams have the right systems, the right access, and the right workflows to move quickly as Valerie continues to grow.
You could be a great fit if...
You enjoy building systems that make teams more productive.
You have hands-on experience managing SaaS platforms and know how to keep them organised, secure, and scalable.
You're confident designing workflows in tools like Monday.com, Asana, ClickUp, or Jira.
You enjoy improving processes and finding smarter ways for teams to collaborate.
You're the person people rely on when something breaks—and you enjoy figuring out why.
You can explain technical concepts in a simple, approachable way to non-technical teammates.
You're comfortable managing user access, permissions, integrations, and onboarding across multiple tools.
You think beyond fixing today's problem and look for long-term improvements that help the business scale.
You're naturally organised and enjoy creating documentation that makes systems easy for everyone to use.
Requirements
5+ years of experience managing internal IT systems or SaaS platforms, ideally within a startup or high-growth business.
Strong experience with Monday.com (or similar project management platforms such as Asana, ClickUp, or Jira).
Experience administering Microsoft 365, including Teams, Outlook, SharePoint, and OneDrive.
Experience managing SaaS subscriptions, user provisioning, permissions, and access controls.
Strong troubleshooting skills across software, user access, and workplace technology.
Excellent communication skills and the ability to support both technical and non-technical users.
Experience documenting systems, workflows, and internal processes.
Bonus Points
Experience working with marketing technology platforms or ecommerce tools.
Familiarity with Shopify, Polar Analytics, Triple Whale, or similar platforms.
Experience building automations using Zapier, Make, or Microsoft Power Automate.
Understanding of IT security best practices, including SSO, MFA, and identity management.
Experience supporting distributed or global teams.
You probably shouldn't apply if...
You prefer waiting for tickets instead of proactively improving systems.
You enjoy maintaining existing processes more than building better ones.
You're uncomfortable working across multiple tools, teams, and priorities.
You prefer narrowly defined responsibilities rather than taking ownership of how internal systems evolve.
You find documentation, process improvement, or user enablement repetitive or unnecessary.
The best time to join Valerie was yesterday. The next best time is now 🤓
👋Our Hiring Process
We want interviews to be valuable for both sides. Throughout the process, you'll meet the people you'll work with, learn more about the role, and get a chance to understand how we think and operate.
Our process typically includes:
Introductory conversation with our Talent team <> 30 mins
Hiring Manager interview <> 30-45 mins
Role-specific assessment or practical exercise (where applicable)
Cross-functional or stakeholder interviews <> 30-45 mins
Final conversation with leadership <> 30-45 mins
We'll always let you know what to expect before each stage.
💪🏾What You Can Expect
Meaningful work with visible impact
High ownership from day one
Collaboration with experienced founders, operators, and specialists
A team that values curiosity, initiative, and continuous improvement
Competitive compensation and the tools you need to do your best work
Opportunities to grow as Valerie grows