Startup Jobs
Post a Job
AllTrails
AllTrails

IT Manager

San Francisco, California, U.S.
Full-Time
$142,000 – $185,000 per year

TLDR

Player-coach IT leader shaping AllTrails' IT environment while mentoring 1-2 direct reports and driving scalable operations across security, tooling, and infrastructure.

About AllTrails  AllTrails is the app for exploring the outdoors. We help people spend more time outside by connecting them to their next adventure. Home to the world’s largest outdoor community, with members and trails around the globe, you can find AllTrails in the Apple App Store, Google Play Store, and at alltrails.com. Every day, our team works to get more people outside and help our members have better experiences on the trail. We lead with our values–positivity, innovation, humility, adaptability, inclusivity, and stewardship–in everything we do. Join us! This is a U.S.-based hybrid position based in our San Francisco headquarters. Candidates should be able to work from the office once per week, or more frequently as needed. Our office is located in San Francisco’s Financial District near Union Square and is easily accessible via BART. About the role This is a player-coach role where you'll directly shape AllTrails' IT environment while mentoring  1-2 direct reports. This role reports to the Senior Manager of DevOps & Security.    We encourage you to apply early. We will remove this post on Monday June 8th to ensure we can review all applications. What You'll Be Doing

  • Lead and manage the company’s IT function, including help desk operations, endpoint management, identity and access management, and core business systems

  • Management/configuration of our AI tools: Own the rollout, configuration, and governance of AI productivity tools across the organization (ie: Glean and Claude Code), including access policies, usage guidelines, and cross-functional alignment with Security and Engineering

  • Support and close inbound tickets within SLA limits  

  • Manage and develop IT team members, including prioritization, coaching, performance management, and career growth

  • Define and manage IT roadmap

  • Implement projects and drive them to delivery 

  • Own IT service delivery and employee support, with a focus on responsiveness, quality, and continuous improvement

  • Oversee onboarding, offboarding, device provisioning, asset lifecycle management, and access reviews 

  • Establish SaaS lifecycle and procurement governance in partnership with Security and Finance teams

  • Partner with Security, People, Finance, Engineering, and compliance teams on policies, controls, audits, and operational processes

  • Manage enterprise tools and vendors across areas such as identity, device management, collaboration platforms, and hardware procurement

  • Manage IT vendor relationships, contracts, and renewal cycles

  • Improve IT processes, documentation, runbooks, and automation to reduce manual work, close gaps, and increase consistency across onboarding, offboarding, and access workflows

  • Help define and track IT metrics, SLAs, inventory accuracy, and support trends

  • Support company growth by planning scalable systems, support models, and operational standards

  • Contribute to incident response, business continuity, and compliance-related initiatives as needed

    • What You Bring

  • 7+ years of IT experience, 4+ years management experience, corporate systems, or internal technology roles.

  • Experience stabilizing IT operations after a period of rapid growth

  • Prior experiences with AI tooling configuration

  • Broad experience across MDM, Identity and Access Management, and Security

  • Demonstrated ability to mature IT operations. Examples might include implementing SLAs, reducing ticket resolution times, or automating provisioning workflows

  • Player-coach mentality with high personal ownership. You know when to be hands on without being a bottleneck, you invest in your team, and you build trust across the org by following through consistently

    • Bonus

  • Experience automating IT workflows using scripts, APIs, or no-code tools

  • Terraform and git

  • Past experiences matching our tech stacks: Okta, MDM (Kandji, JumpCloud), Atlassian Suite, Google Workspace, Github, Glean, and Slack

    • Perks & Benefits

  • Competitive and equitable compensation, including ownership through equity and performance-based bonuses

  • Comprehensive health, dental, and vision coverage to support your physical and mental well-being

  • Unlimited PTO in addition to company holidays 

  • Dedicated time once a month to test and improve our product through company-wide no-meeting days

  • Fully paid parental leave to birthing and non-birthing parents

  • 401k Match & access to financial wellness resources through Origin

  • Remote work stipend to help you design a comfortable and productive home office

  • Annual learning stipend to invest in your long-term professional growth and skills

  • Exclusive discounts on our subscriptions and merchandise for you and your friends & family

  • An authentic investment in you as a human being and a professional—we value your identity as much as your output

    • Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.

    Offers of employment are contingent upon the successful completion of a background check. AllTrails will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

    AllTrails participates in the E-Verify program for all remote locations.

    By submitting my application, I acknowledge and agree to AllTrails' Job Applicant Privacy Notice.

    All official recruiting communications from AllTrails will come from a name@alltrails.com email address. Please review sender details carefully, and do not engage with anyone asking for payment or sensitive financial information as part of the hiring process.

    Benefits

    Equity Compensation

    Competitive and equitable compensation, including ownership through equity and performance-based bonuses

    Health Insurance

    Comprehensive health, dental, and vision coverage to support your physical and mental well-being

    Home Office Stipend

    Remote work stipend to help you design a comfortable and productive home office

    Learning Budget

    Annual learning stipend to invest in your long-term professional growth and skills

    investment in your well-being and identity

    An authentic investment in you as a human being and a professional—we value your identity as much as your output

    Paid Parental Leave

    Fully paid parental leave to birthing and non-birthing parents

    Paid Time Off

    Unlimited PTO in addition to company holidays

    AllTrails
    AllTrails

    AllTrails is a comprehensive trail guide platform that empowers outdoor enthusiasts to discover, navigate, and share their adventures on over 500,000 curated trails around the world. The service caters to hikers, campers, and runners, offering detailed maps, user-generated reviews, and the ability to track their outdoor activities. What sets AllTrails apart is its vibrant community of 90 million explorers who contribute their experiences, making it easier for anyone to find the perfect trail for their next adventure.

    Founded
    Founded 2010
    Employees
    11-50 employees
    Industry
    Internet Software & Services
    Total raised
    $78M raised
    View company profile
    IT Manager

    This job is no longer available