Jobgether
IT Operations Specialist
TLDR
Supports enterprise IT operations through incident management, proactive monitoring, and cross-team collaboration to keep critical systems reliable.
Accountabilities:
- Provide Level 1 support for IT incidents, service requests, and technical inquiries through multiple communication channels.
- Troubleshoot and resolve issues related to software applications, hardware devices, network connectivity, and end-user technologies.
- Monitor and manage incident tickets to ensure timely resolution, proper escalation, and adherence to service level agreements.
- Analyze incident trends and recurring issues, documenting findings and supporting root cause investigations.
- Execute operational monitoring activities to identify system malfunctions, performance issues, or service disruptions.
- Develop and distribute technical communications and service updates to end users and stakeholders when necessary.
- Coordinate with internal support teams, remote operations centers, and third-party vendors to resolve incidents and perform maintenance activities.
- Create, maintain, and improve technical documentation, knowledge base articles, and operational procedures.
- Participate in business continuity planning, testing activities, and cross-training initiatives to strengthen operational resilience.
- Support continuous improvement efforts by identifying automation opportunities and process enhancements.
- Assist with special projects and additional operational responsibilities as assigned.
- Experience working in IT operations, service desk, technical support, or related technology support environments.
- Strong understanding of computer systems, networking concepts, hardware, software, and enterprise technology infrastructures.
- Advanced proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Ability to quickly learn new technologies, tools, and business processes.
- Experience troubleshooting technical issues and managing service desk requests in a structured support environment.
- Familiarity with IT service management processes, ticketing systems, and standard operating procedures.
- Working knowledge of VoIP environments and phone provisioning processes is preferred.
- Strong analytical and problem-solving skills with the ability to identify trends and recommend improvements.
- Experience creating documentation, technical communications, and user support materials.
- Excellent organizational skills with the ability to prioritize tasks and manage competing demands effectively.
- Strong customer service orientation with a commitment to delivering high-quality support.
- Exceptional attention to detail and accuracy.
- Excellent written and verbal communication skills in English.
- Ability to remain calm, professional, and effective in high-pressure situations.
- Strong interpersonal skills and the ability to collaborate across departments and organizational levels.
- Must be authorized to work in the United States without current or future visa sponsorship requirements.
- Competitive hourly compensation ($22.84–$28.89 per hour)
- Comprehensive medical insurance coverage
- Retirement savings plan with employer-supported benefits
- Generous paid time off, including vacation and sick leave
- Wellness days and volunteer time off programs
- Mental health support resources, including therapy sessions and coaching services
- Access to meditation and wellbeing tools
- Career growth and professional development opportunities
- Collaborative and inclusive work environment
- Employee-focused culture that prioritizes physical, emotional, and financial wellbeing
- Opportunity to work with diverse technologies and business functions
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Health Insurance
Comprehensive medical insurance coverage
Career growth and professional development
Career growth and professional development opportunities
Work with diverse technologies and functions
Opportunity to work with diverse technologies and business functions
Paid Time Off
Generous paid time off, including vacation and sick leave
Remote-Friendly
Collaborative and inclusive work environment
Meditation and wellbeing tools
Access to meditation and wellbeing tools
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
IT Operations Specialist