Jobgether
IT Operations Specialist
TLDR
Maintain reliability and performance of critical systems while delivering proactive IT operations, incident management, and user-focused support across a diverse technology environment.
Accountabilities:
- Serve as the primary point of contact for IT incidents, service requests, and technical inquiries across multiple communication channels.
- Provide Level 1 technical support for software applications, hardware devices, networking issues, and operational systems.
- Monitor service tickets to ensure timely resolution, proper prioritization, and effective escalation when required.
- Handle a high volume of user interactions while maintaining strong customer service standards and operational efficiency.
- Execute operational schedules and support activities within defined service level agreements (SLAs) and quality standards.
- Monitor systems and infrastructure to identify issues proactively and initiate corrective actions or escalations as needed.
- Develop and distribute technical communications and service status updates to stakeholders during incidents and operational events.
- Analyze incident trends, document findings, and contribute to root cause investigations and continuous improvement initiatives.
- Maintain technical documentation, knowledge base articles, user guides, and operational procedures.
- Collaborate with internal teams, remote operations centers, and external vendors to support routine maintenance and issue resolution.
- Participate in business continuity activities, operational testing, and cross-training initiatives to ensure service resilience.
- Support additional operational projects and process improvement efforts as assigned.
- Experience supporting IT operations, service desk environments, or technical support functions.
- Strong knowledge of computer systems, networking fundamentals, operating systems, and enterprise technology environments.
- Advanced proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Technical aptitude with the ability to quickly learn and apply new technologies, systems, and operational processes.
- Experience troubleshooting hardware, software, connectivity, and user-related technical issues.
- Familiarity with IT service management processes, ticketing systems, and standard operating procedures.
- Understanding of VoIP environments and phone provisioning concepts is desirable.
- Ability to analyze technical issues, identify patterns, and contribute to automation and process optimization initiatives.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent attention to detail and commitment to maintaining accurate documentation.
- Customer-focused mindset with strong problem-solving and communication abilities.
- Ability to remain calm and effective during high-pressure situations and critical incidents.
- Strong interpersonal skills and the ability to collaborate effectively with stakeholders at all organizational levels.
- Professional written and verbal communication skills in English.
- Competitive compensation package
- Comprehensive health and wellness benefits
- Medical insurance coverage
- Retirement savings support programs
- Generous paid time off, including vacation and sick leave
- Additional wellness and volunteer time off opportunities
- Access to mental health resources, coaching, and wellness programs
- Free therapy sessions and emotional wellbeing support tools
- Career development and continuous learning opportunities
- Collaborative and inclusive work environment
- Exposure to diverse technologies, systems, and business operations
- Opportunity to work alongside experienced professionals in a supportive team culture.
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Health Insurance
Medical insurance coverage
Learning Budget
Career development and continuous learning opportunities
supportive team culture
Opportunity to work alongside experienced professionals in a supportive team culture.
Paid Time Off
Generous paid time off, including vacation and sick leave
Remote-Friendly
Collaborative and inclusive work environment
Wellness Stipend
Free therapy sessions and emotional wellbeing support tools
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
IT Operations Specialist