Coforma
IT Specialist (Remote)
Coforma is looking for a full-time IT Specialist to join our growing, remote team. As Coforma grows, so do our technology needs. We use a variety of mostly SaaS applications and platforms that require focused, knowledgeable administration. At the same time, we’re always improving and evolving. With that in mind, you’ll be responsible for supporting our existing infrastructure while finding new ways to enhance our capabilities.
As an IT Specialist, you will report to the Director of IT. In this role, you’ll leverage technical expertise to build and guide our developing infrastructure, as well as lend hands-on technical support to colleagues across the US and Canada.
We don’t care about whether or not you have a degree of any kind, whether your educational major (if you had one) is related to this role, whether or not you have GitHub contributions, or whether you’re sure that you check every box perfectly. What we do care about are your passions (professional or otherwise), your well-informed opinions (about technology, teams, and processes), and most importantly, you! Let’s work together to build and support an organization dedicated to delivering software and services that make a positive impact.
This role will be expected to support our DC office, in person, approximately once a week.
Due to the sensitive nature of this role, the final candidate will be required to undergo a background check. Additionally, this role may be subject to a US federal clearance at a later date.
$82-102K Base Salary + Benefits + Growth Potential
What You’ll Do
- Manage SaaS tools for all Coforma employees by providing support via IT support tickets
- Work closely with Director of IT in launching new infrastructure as we continue to grow
- You will work with our DC-based Executive Office Administrator to remotely manage our inventory, network, and conference room equipment
- You’ll make a big impact by helping bring large-scale projects to the finish line
What You've Done
- 2+ years experience working with and providing support to remote teams
- 2+ years experience with Mac MDM solutions setting up blueprints and security protocols
- 2+ years experience supporting IT needs in a SaaS-first environment
What You Know
- Deep, hands-on knowledge of Apple-based systems—we are currently a 100% Mac shop
- Mac MDM experience with Mosyle, Kandji, or similar
- Asset management experience
- Extensive experience with Google Workspace Enterprise: user management; groups management; security controls; Gmail, Calendar, and Drive management; DLP; and GAM
- Experience with IT ticketing systems such as Jira Service Desk or equivalent
- Experience managing several SaaS products, including Slack, Zoom, Adobe Cloud, and Monday.com
- A strong customer focus on fixing the issue and fixing it correctly the first time
General Qualifications
- Analytical — analytical skills and an ability to create systems
- Planner — will anticipate what could go wrong when planning and coordinating, thoughtfully mitigating risks
- Organized — will prioritize projects, complete tasks on time, and both document and share processes with others as needed
- Cooperative — will work collaboratively with peers, top executives, and high-level contacts; cooperate with staff across different teams, departments, and expertise
- Communicative — will communicate ideas and create personal relationships through writing and in-person exchange, customizing the delivery to the audience
- Travel flexibility — will occasionally attend in-person meetings, workshops, trainings, and more on request and with advance notice as assigned to initiatives that require it (with health and safety precautions being paramount)
- Calm and nimble — will navigate a fast-paced environment and ambiguity, changing priorities, and unexpected project challenges
- Autonomy — will get work done fairly self-directed, requiring minimal supervision or direction from others
- Continual learner — is committed to ongoing learning and knowledge sharing
- Brand representative — will represent Coforma professionally and sincerely, modeling the company values to be and help others be collaborative, accessible, empowered, informed, ethical and responsible, values-driven, and transparent for the sake of accountability and community
Other
- Internet — will prioritize and maintain access to strong, reliable internet for the remote nature of our work (except when on vacation/holiday)
- Security — will keep the highest security practices to ensure privacy and security of Coforma and client information given the nature of our work (even when on vacation)
- Must be legally authorized to work in the US now and in the future without sponsorship
- Due to the sensitive nature of this role, the final candidate will be required to undergo a background check. Additionally, this role may be subject to a US federal clearance at a later date.
Preferred Qualifications
- Prior professional services, government, or federal consulting experience
- Working knowledge of SSO, IdP, SAML, and SCIM
- Experience with NIST, FISMA, CIS, or other government security compliance protocols
- The ideal applicant will be comfortable in a fast-paced environment, flexible, innovative, and attentive to detail
- Though remote, preference will be give to candidates within driving distance of Washington, DC
The annual salary range for this position is $82,000 – $102,000.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
This role is required to work from the East Coast of the contiguous United States. Though remote, preference will be give to candidates within driving distance of Washington, DC.
We're Coforma
The stress of job searching can make you wonder if you’re enough. Studies have even shown that women and people of color are less likely to apply to jobs when they don’t meet every qualification. We believe that you ARE enough–and that it’s okay not to meet every requirement. We’re building a culture that’s authentic, inclusive, and diverse. If you’re excited to work with us but not sure you check every box, apply anyway! You may be just right for this or another role.
About Us
We use creativity to get results for clients and the communities they serve.
We’ve honed a modern, agile, user-centered approach that elevates human needs through thoughtfully-designed systems and products.
From connecting families in crisis at the US border to improving the way governments consume COVID-19 mobility data through a more accessible and user-friendly tool, we’re dedicated to improving people’s lives through thoughtful technology products and services. Together. Our cross-functional team works closely with each other and with our government, nonprofit, and commercial partners to research, design, and build better products and services.
Coforma employs over 90 talented creators. Our leadership has decades of experience in improving government digital services from a civic service mindset, and a strong record of developing innovative technology solutions for government, enterprise, and nonprofits.
We thoughtfully integrate design into product development. We are experts in leading the design and development of products to meet business goals, build alignment, and deliver value through technically feasible and iterative design activities.
Business objectives and human beings are at the center of our work. We work very closely and collaboratively with our partners, from solicitation through to delivery, to ensure that the solution provides a high level of value to the business. Accessibility is never overlooked in our work, and our iterative approach validates the utility and delight of the final product.
Equal Opportunity & Inclusive Workplace
Coforma is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination. As a federal government contractor, all employees of Coforma are required to be fully vaccinated against COVID-19 by January 4, 2022. Background checks and other security clearances may be required for some roles as it relates to the nature of our client work.
Our team and our office aims to be an accessible and hospitable place to work. We welcome applicants, contractors, and employees who are committed to improving our culture and practices.
Coforma works with government and private sector to craft creative digital solutions and build technology products that improve people’s lives.
IT Specialist