IT Support Analyst

Your responsibilities:

• Provide first- and second-line IT support through the Global IT Service Desk, ensuring consistent service delivery and adherence to SLAs and KPIs across portal, phone, and chat channels.
• Diagnose and resolve hardware, software, and basic network issues across Windows and macOS environments, including support for Office 365 and soft‑phone systems.
• Install, configure, and maintain standard IT hardware and software, delivering both onsite and remote support while ensuring the smooth operation of regional office environments and conference room AV systems.
• Collaborate with Corporate IT Service Teams on third-line escalations and contribute to IT initiatives, including the deployment of new technologies and participation in project activities.
• Support remote and regional offices as needed, including occasional domestic and international travel to assist with IT operations and infrastructure.

Your skills and qualifications:

• Proven experience as an IT Support Analyst, showcasing all-round technical skills.
• Excellent communication skills, including very good English and Polish.
• Microsoft Certifications or CompTIA Certifications.
• ITIL certification.

Your benefits 

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer: 

• Premium medical and dental care  
• Life insurance  
• Flex Benefits - Worksmile Cafeteria System (Multisport, vouchers, tickets etc.)  
• Employee Referral Program  
• Hackathons, Knowledge Sharing Hours, In-house projects  
• Tech and sport communities  
• Events and integration parties  
• Charity initiatives, 2 extra volunteer days  
• English/German classes  
• Game room and chillout zone 

Our commitment 

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.