StubHub
IT Support Engineer
As part of a global IT team and although located in the west coast of the US, you'll be working with colleagues around the world to keep everyone working effectively. Whether you're responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.
What you'll do:
- Provide IT support to StubHub teams, either in-person, through our technical support tools, or via our ticketing system
- Maintain an inventory of IT equipment, anticipating future needs while avoiding wasted surplus
- Support the transition from on-premise to Azure for a variety of corporate and production workloads
- Assist with IT systems onboarding and offboarding, ensuring every new hire hits the ground running and promptly deactivating accounts of employees that leave the organization
- Keep our corporate and production environments updated (via Intune and Azure Update Management)
- Work with the security team to keep our users and our infrastructure secure
- Be part of the on-call rotation to provide evening-hours support
- Assist with the opening of a new Irvine office, initially working out of the LA office
What you'll need:
- 3+ years providing IT support to a company with multiple office branches; preferred previous experience as a Systems Administrator or Network Engineer
- Solid understanding of Active Directory (OUs, Permissions, GPO)
- Solid understanding of Office365 & Exchange online
- Experience with A/V conferencing systems (MS Teams and Zoom)
- Prior Experience working with a ticketing platform
- Intermediate level experience of Microsoft Azure (e.g., Azure AD, PIM,VMs, WVD…).
- Working knowledge of other technology stacks such as Jira Cloud and Slack a plus
- Experience deploying machines with imaging tools (Autopilot, WDS…)
- Automation/Scripting experience, preferably using Windows PowerShell
- Basic understanding of networking (subnets, VLANs…)
- Excellent customer service and communication skills
About the opportunity:
The anticipated gross salary range for this role is $85,000-$110,000 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
You'll be working in a team, and we understand that not everybody can be an expert in everything. We will expect you to be working towards mastery in at least one area, though, and we'll want to hear more about your current place of expertise during the recruitment process.
StubHub is a global online platform for live sport, music and entertainment tickets. StubHub aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience.
About us:
StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that’s right for them. We are their ticket to unforgettable memories – the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
At StubHub, our mission is to bring the joy of live to fans globally.
- Founded
- Founded 2000
- Employees
- 500+ employees
- Industry
- computer software
- Funding stage
- Public
- Total raised
- $59M raised
IT Support Engineer