IT Support

Based out of our Adelaide studio, the IT Support role focuses primarily on providing technical assistance and resolving user-specific issues related to production delivery.  

The role also involves system administration tasks such as configuring and managing servers, monitoring performance, and ensuring the security and reliability of IT infrastructure, including networks, systems, software and hardware, for staff across all Keywords studios in Australia. 

Reporting to the IT Operations Manager you will form part of the Australian IT team to help support all regional studios.  

Responsibilities: 

• Serve as primary contact for Australian users seeking technical support as well as being the technical point of presence in our Adelaide studio. The role will mostly be on-site.  

• Provision of diverse portfolio of hardware/software solutions as required by users. 

• Help oversee and maintain the Australian IT network. 

• Support studios, service lines and business units in compliance with internal policies and client requirements. 

• Identify opportunities for system enhancements and process optimizations to improve internal systems and workflows to serve new service line requirements. 

• Update database to track IT assets and their deployment. 

• Assist with system upgrades, installations, and integration projects. 

• Maintain IT documentation and standard operating procedures. 

• Administer and manage server infrastructure, ensuring continuous uptime and optimal performance. 

DEMONSTRATED SKILLS & QUALIFICATIONS 

• Experience in an IT role delivering infrastructure, applications, and IT service support. 

• Problem-solving ability to diagnose and resolve technical issues. 

• Working experience in networking principals (TCP/IP, Switch and firewall configurations, VPN) 

• Exposure or working experience in a Windows Active Directory/ Office 365 hybrid environment. 

• Technical knowledge of Windows desktop environment. Hands-on troubleshooting experience. Familiarity with Mac OS considered favorably.  

• Experience with virtualized environments (ESXi, VSphere) and adjunct backup solutions (such as Veeam). 

• Moderate knowledge of Linux system administration including web services, scripting and integration with Active Directory. 

• Ability to work unsupervised and use good judgment to prioritize tasks. 

• Able to manage sensitive and sometimes confidential information. 

DESIRED SKILLS 

• Network management (subnetting, L2/L3 switching/routing). 

• Domain/DNS Management experience. 

• Experience in ITIL request fulfilment, incident and problem resolution and management. 

• Scripting and programming (such as PowerShell, bash). 

• Exposure or understanding of automation/scripting platforms such as Jenkins or Ansible. 

• Experience or exposure to cloud-based platforms, such as AWS, Azure or Atlassian. 

*** We are only considering applications from Australian Citizens, Permanent Residents or  those with relevant Full Time working rights (unfortunately we are not able to consider student visa holders due to the full time nature of this role). We are not offering sponsorship or relocation for this role. 

*** We are recruiting this role directly and not engaging recruitment agencies. 

PERSONAL DATA PROTECTION POLICY

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