IT Support Technician

Alice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world’s hardest problems. The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit 🐈‍⬛. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously!   We're a diverse team of 200+ brilliant minds from over 30 countries united by a single goal: to revolutionise computing with a practical fault-tolerant quantum machine. Are you ready to take on unprecedented challenges and contribute to revolutionising technology? Join us, and let's shape the future of quantum computing together! Alice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world’s hardest problems. The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously! We are at the forefront of the quantum race, competing with tech giants such as Google or IBM, and we are growing fast after securing  €100 million of funding in 2025 to develop our unique technology. Currently 200+ and counting, between physicists, PhD students, engineers and experienced business professionals, we are united to reach our ambitious goal. Are you a quantum pioneer? Join us on a mission to reshape the future!   About the role:  We are looking for an IT technician for level 1 and 2 IT support to ensure a high level and reactive support to our employees in a fast-growing environment. You will be part of our IT team of 6 under the responsibility of the IT Manager. You will help Alice & Bob employees work with our IT systems making sure they get a great user experience. You will be the owner of the employee's IT experience and will always care about lending Alice & Bob’s employees a hand when they encounter IT issues. Responsibilities:

Handle general IT ticketing and problem escalation.

Support and manage IT onboarding and offboarding of employees: prepare, install the workstations (through automation), access rights, inventory, and return of equipment.

Manage setup of computers and videoconferencing equipment, and basic setup of other IT equipment such as servers or network hardware.

Provide local support to users on their computers (Windows, MacOS, Linux) and the IT infrastructure.

Troubleshoot, diagnose and intervene on IT software and hardware issues.

Handle the security and conformity of our devices included in our mobile device management servers (Windows, macOS, Linux)

Manage the inventory of all IT assets (computers, accessories, monitors, printers, videoconferencing, audio/video, networking, phones ….) and licenses.

Manage IT software licenses, accounts and access rights (User directory, office suite, messaging, knowledge base, password manager, VPN… )

Manage IT devices and software lifecycles (procurement, assignment, audit, repair, shipping, re-use, renewal, end-of-life)

Follow cases with support vendors.

Create, maintain, and update the IT knowledge base with up-to-date and accurate procedures/working instructions.

Identify ways to improve, and automate IT processes and develop the needed toolset.

Manage IT-related matters during office changes.

Requirements: Benefits: Recruitment Process:

Recruitment Process: