IT Support Technician

Does this sound familiar? Your phone rings again, it’s one of the many routine IT issues, probably from someone who you don’t know and can’t build a long-term relationship with. The process repeats, it’s frustrating as you’re unable to free up time to work on interesting IT projects. It doesn’t have to be like that, there’s a better way.

Stowe will provide you with the opportunity to work as part of an in-house IT team, working on long term projects, building relationships with colleagues and feeling part of a growing company.

Stowe are the largest family law firm in the country and we’re also the fastest growing. But why should you apply?

Here’s some context:

We are the country’s largest specialist family law firm with over 130 lawyers specialising in family law across 77 offices (and growing). We’re the experts in what we do and the way we help our clients is exceptional. In the last few years, we’ve grown the business by over 150%, we’ve already laid the groundwork and we’re building something special. IT infrastructure and projects are a hugely important component of our growth plans and ensuring that these are mature and robust is critical to supporting this growth. - https://careers.stowefamilylaw.co.uk/about-stowe-family-law/

Where do I fit into this team?

You’ll report into our IT Manager, Andy, and work with our other IT Team members to improve & develop Stowe’s IT offering. You will have access to in-house training and development, and the freedom to develop your technical skills. You’ll be a good communicator, able to multitask and be able to communicate effectively with staff at all levels. Although primarily a hybrid working model, you will be required to travel to and work from existing offices throughout England (mainly the Midlands) and Wales, this travel may sometimes involve some overnight stays.

What would I get involved with?

• Assist the IT manager and IT Team in the support and running of IT within Stowe Family Law.
• Receive, process, and resolve IT issues from staff in a timely and cost-effective manner through the Helpdesk Ticket system.
• Proactively support the Company IT, Comms and Mobile Phone Infrastructure.
• Take ownership of all IT issues assigned to you through to completion. Ensure that all issues are addressed and where appropriate escalated to the relevant support provider and are resolved as quickly as possible, with appropriate levels of communication.
• Develop and maintain working relationships with internal and external stakeholders to ensure that the firm’s IT and telecoms resources are always fit for purpose and not an inhibitor to the firm’s growth and effective performance.

• Onboarding new colleagues ensuring they have a good onboarding experience in line with the new user policies
• Take ownership of specific IT projects that cover the whole firm.

Requirements

Requirements and our tech stack;

Experience working in a similar role providing telephone and face to face support.

• IT Service Management tools (Manage Engine preferred but not essential) and processes such as change, issue reporting & tracking, & asset tracking etc.
• Hardware fault resolution & remediation – monitors, peripherals, laptops and mobile devices.
• Network management
• Office 365 (Outlook, Word, Excel, Powerpoint)
• Adobe Acrobat/PDF
• Microsoft Teams & Sharepoint
• Bluejeans/Zoom
• Citrix environment
• SpeechExec/Dragon Legal Anywhere
• Mimecast, Tessian and Egress
• IP Telephony systems (NFON/Cloudya preferred but not essential)
• Active Directory – user, computer and policy administration

Additional Benefits;

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-benefits/

• £22,000 - £26,000 per annum
• A wellbeing culture including Mental Wellbeing days, and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medicash medical, 24/7 GP’s, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension