IT Systems Engineer \ Administrator - DORAL

IT Systems Engineer with extensive experience in design, implementation, and diagnostics of networks, LAN/WAN, security, and servers.

We are looking to fill an opening for an IT Systems Engineer (specifically Tier 2-3 escalation and consultant) to help serve our growing client base. Our IT Systems Engineer will have the primary responsibility of providing remote & on-site services to our clients. This includes heavy interaction with end-users in diverse computing environments working with a wide range of technology.
Our IT Systems Engineer is challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment.

Job Details:

• You will be called upon to troubleshoot and resolve complex issues (Tier 1 thru 3).
• The ability to communicate effectively with clients via phone, email, and in-person, and articulate technical projects and support resolutions to non-technical people
• Excellent problem solving capability, able to utilize all available resources to quickly resolve issues and provide best practice IT solutions
• Ability to take ownership of projects and complex problems and follow through with minimal supervision
• Ability to document work continuously through-out the day and provide detailed ticket and time sheet updates
• Desire and self-motivation to learn new technologies and stay abreast of industry changes
• Ability and positive attitude towards working with a diverse range of technology daily
• Familiar with best practice IT procedures for networks from 5 to 100 users, ability to convey essential information to clients
• Valid driver’s license with reliable transportation
• Non-smoker. Smoking is prohibited at BCA and all client sites.
• Dependable and reliable, available between 8:30AM and 5:30PM Monday-Friday
• Available on-call 24x7.
• Ability to lift 50lbs, Ability to type 30 wpm

• 5+ years of desktop and server engineering and administration experience is mandatory – Classroom or training center time does not count towards real-world experience
• 3 or more years of design, implementation and support experience with the following technologies:

- Server Platforms: Windows 2008/2012/R2 Server (AD, DNS, Security, Backup/DR)

- Server VMware Virtualization and Shared Storage

- Network Applications: Exchange 2007/2010/2013, SQL 2005/2008/2012, Citrix

- Desktop Platforms: Windows XP/Vista/7 (32/64bit) (Group Policy, Profile Management) - Networking: LAN, WAN, SAN/NAS, SSL/IPSec VPN, VLANs, IIS Site Server, Routers, Firewalls, SNMP, DHCP, DNS

• Associates Degree or higher or equivalent work experience in the IT / Consulting field
• Current MCITP: Server Administrator or above
• Current CompTIA Certification: One or more – A+, Network+, Security+, Server+