Y&L Consulting, Inc.
Jr Service Desk Tech
TLDR
Assist users with IT issues via ticketing systems, troubleshooting hardware/software on Windows and Mac, and supporting AD/Outlook in a fast-paced service desk environment.
Job Title: Service Desk Technician
Duration: 6-12 months contract
Location: San Antonio, TX
Visa Status: USC & GC (No H1B, CPT & OPT)
Payrate: $10-15/hr on 1099
Job Description:
- 1-3 years of experience in a service desk/help desk role (Junior Level)
- Experience troubleshooting issues
- Must be flexible with shift schedule
- Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
- Previous experience utilizing ticketing systems
- Proficiency with Windows and Mac laptops and desktops
- Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
- Capable of connecting printers/scanners/copiers
- Strong written and verbal communication skills- able to relay technical ideas to business audience
- Ability to maintain composure, tact and effectiveness under stressful conditions
Desirable Qualifications:
- Associates Degree
- A+ Certification
- Previous experience in retail organization working with POS hardware /software
- Experience working with networking equipment (routers, switches and hubs)
All your information will be kept confidential according to EEO guidelines.