Junior Implementation Project Manager

This job can be performed in a location where we have an office: San Mateo, CA or Lehi, UT, or hired for remote work in the following states: CA, NV, TX, or UT.

Team

The Implementation Services team is a thoughtful, collaborative, and growing team whose mission is to ably establish clients and partners onto the Collective Health platform. We are the first interaction with a client post-sale and the impact of our interaction plays a meaningful role in the future success of our members. As a team, we guide clients and partners through implementation with expertise, and creativity. Our guiding principles are:

• Accomplish tasks to meet expectations
• We equal more than the sum of our parts
• Be curious - ask questions and seek answers, fearlessly
• Tell it like it is, thoughtfully
• Build with clay, not concrete

Role

The Implementation Project Manager is a client-facing project management role. You will lead the implementation experience from start to finish by managing a project plan and coordinating with subject matter experts throughout Collective Health - Eligibility, Benefit Plan Design, Finance - and external partners. You will have the space to be both collaborative and determine the success of a project. You will report to the Team Lead, Implementations Services.

Responsibilities

• Manage multiple client implementations using Smartsheet over the course of 90-120 days engagements
• Scope and direct the implementation process for complex clients onto Collective Health's Workforce Health Management System, working directly with clients, partners, and internal experts to build a foundation for client satisfaction, partnership, and success.
• Coordinate with internal Sales, Client Success, Product, Marketing, Finance, and Member Advocacy teams to manage customization requests, partner integrations, and risk escalations across a client portfolio inclusive of small, medium, and enterprise clients
• Identify opportunities and develop process improvement and efficiency strategies to adjust implementation capacities, improve your client experience, and reduce the cost to implement over time.
• Manage client expectations, dependencies, and deliverables throughout the implementation process to guarantee a positive client experience in which important milestones are met and within scope.

How you will split your time:

• Implementation Project management., issue tracking, status (70%)
• Client relations and communications (30%)

Qualifications:

• BA or equivalent
• Proficient in project management tools such as Smartsheet
• 3 years experience implementing complex and technical projects
• Experience with both technical and business personnel, at all levels
• Experience making recommendations and decisions with incomplete information
• Lead teams through prioritization activities
• Experience working in client-facing roles
• Willingness to travel, approx. 10% of time
• Experience in healthcare is helpful

Who you are:

• You are curious and take ownership for everything you do
• You are willing to ask constructive questions
• You are a committed team player
• You can accommodate change and are enthusiastic about being along for the ride and learning from our experiences together
• You enjoy the excitement of a fast-growing, but warm and friendly team, focused on a purposeful business
• You have a sense altruism, appeal, and want to make a positive impact
• You have a passion for Collective Health's mission to transform the health insurance experience for employers and their employees

In addition to base salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.