Key Account Manager, Global Chains

As a Key Account Manager, you are responsible for managing the relationship we have with our existing Global Chain Accommodation Partners. In addition, you may support Booking.com acquisition of new Chain Partners through negotiations. You create in-depth quantity and quality reports on results and performance and advise all relevant departments on how to optimize their performance on Booking.com. You proactively inform Global Chain Partners about the benefits of Booking.com products and services. You will be responsible for the improvement of Key Accommodations Partner’s availability and supply in order to support Booking.com in meeting the demands of the visitors on the Booking.com website. As part of this team, you will need to work closely with other departments such as Connectivity, Hotel Innovations, Credit Control and the Hotels teams based in Booking.com’s local offices within the wider region. To be successful in this role you will need to demonstrate strong networking skills in order to connect with different stakeholders within Booking.com as well as within the Hotel Industry and within Hotel Chains.

This full-time position is be based in our Singapore office.

B.Responsible

• Support Booking.com’s-strategy for Global Key Chain Partners;
• Promote the Booking.com brand name and its online products and services to Key Partners;
• Create in-depth Key Account profiles that show understanding of the complexity of the Account;
• Be the relationship builder for various internal and external stakeholders that are involved in the specific Key Account;
• Train, consult, monitor, support internal and external stakeholders in handling the Key Accounts in order to optimize their performance;
• Securing our relationship and optimizing our partnership on a decision making level with Key Accounts of Booking.com;
• Initiate initiatives and present Booking.com. innovations with Key Accounts to increase performance;
• Analyze Key Accounts on a regional and cross-regional level, national level and on local/Property level;
• Monitor internal projects by being the main contact person between Booking.com  and the Key Chain Account;
• First contact for support to all offices worldwide;
• Prepare workshops/trainings;
• Run monthly chain reports on KPI data;
• Assist with chain acquisition preparation;
• Assist in preparing internal and external business reviews;
• Update chain administration, wiki, presentations, best practice & acquisition material;
• Liaise with XML team and operations for chain hotels;
• Set procedures for chains;
• Assist in finding solutions for escalated issues.

 B.Skilled

• University background in Hospitality is preferred;
• 3-5 years of experience in a relevant key account management function;
• Affinity/experience within e-travel/hotel/travel industry.
• Strong knowledge of Revenue and Channel Management;
• Strong knowledge of Booking.com competitive landscape;
• Fluent English speaker and writer;
• Ability to demonstrate strong networking skills in order to connect with different internal and external stakeholders;
• Ability to adjust communication style depending on the stakeholder;
• Ability to deliver engaging presentations to various audiences;
• Ability to read and interpret multiple data sources in order to define short/medium/long-term goals;
• Ability to plan and prioritize workload in line with business needs;
• Ability to “see the bigger picture”;
• Strong Customer focus and proactive attitude;
• Availability up to travel 30 - 50% of the time.