Key Account Manager (Pharmacy Chains) - KSA
TLDR
Lead strategic initiatives with major pharmacy chains, drive joint business planning, omnichannel growth, and portfolio expansion for dermatology products.
Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.
At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Key Responsibilities:
- Develop and execute strategic plans for major pharmacy chains in KSA, aligned with overall business objectives and integrated dermatology strategy
- Build and maintain strong relationships with key stakeholders and decision-makers at customer level
- Lead Joint Business Planning (JBP) with customers, defining growth drivers, trade plans, and category opportunities
- Deliver volume, value, and profitability targets through effective account management
- Own forecasting, demand planning, and financial performance for assigned accounts (including trade investment optimization)
- Monitor KPIs (sell-in, sell-out, stock, ROI) and take corrective actions to maximize performance
- Lead commercial negotiations including pricing, trade terms, and promotional plans
- Ensure competitive positioning while maximizing profitability and return on investment
- Ensure best-in-class in-store execution across all touchpoints (availability, visibility, merchandising, promotions)
- Collaborate with field teams to translate account plans into actionable execution priorities
- Drive growth across online and offline channels, including e-commerce platforms
- Optimize digital visibility, content, and promotional activities across customer platforms
- Lead, coach, and develop a team of Key Account Executives / Sales team members
- Set clear objectives, monitor performance, and drive a high-performance culture
- Partner closely with marketing, supply chain, finance, and sales teams to ensure seamless execution
- Lead cross-functional alignment to deliver a unified “One Galderma” approach
- Analyze market trends, competitor activity, and shopper insights to identify opportunities and risks
- Lead successful execution of new product launches and portfolio expansion within accounts
- Compliance & Governance:
Ensure adherence to all company policies, legal requirements, and ethical standards
What We're Looking For:
- 6–10+ years of experience in Key Account Management within FMCG / Consumer Health / Pharma (dermatology or skincare is a plus)
- Proven track record managing major pharmacy chains or modern trade accounts
- Strong commercial acumen with experience in negotiations, trade planning, and P&L management
- Experience leading and developing teams in a fast-paced, performance-driven environment
- Strong analytical skills with the ability to translate data into actionable insights
- Experience in e-commerce / omnichannel account management is highly desirable
- Excellent stakeholder management and influencing skills with ability to operate at senior levels
- Results-driven mindset with strong ownership and accountability
- Fluent in English; Arabic is a strong advantage
- Willingness to be based in Jeddah, KSA
Galderma is a leading dermatology company that offers a comprehensive portfolio of products spanning Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. With a focus on innovative, science-based solutions, Galderma serves a global market, collaborating with healthcare professionals to meet the evolving needs of consumers and patients.