KYC Agent

About the job

Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.

Role Details

Role: KYC Agent
Location: 5 days a week – London, White City

About the Role

You'll spend your day verifying new merchant deals — ensuring that we onboard accurately first time, ultimately giving our customers a great first impression. If a process wasn't followed or data is incomplete, you'll catch it.

This is focused, deep-work admin that rewards pattern recognition. You'll be comfortable handling high volumes as we expand — 20 to 50 deals a day on average. The work suits people who genuinely find satisfaction in spotting what others miss and in getting through a long list cleanly.

You'll spend very little time on the phone with customers or in meetings. It's a role that allows for focus and flow rather than rapidly switching context.

Responsibilities

• Review 20–50 merchant onboarding cases daily
• Cross-check details across our CRM, signed contracts, and external registries (Companies House and similar)
• Flag inconsistencies, missing information, or anything that doesn't add up
• Keep records clean, tidy, and audit-ready
• Spot patterns — if the same issue keeps appearing, surface it so we can fix the upstream process
• Work to a daily volume target without sacrificing accuracy

Skills & Attributes

• Genuinely meticulous attention to detail — you're the person who notices the typo nobody else does
• Ability to stay focused on repetitive work for hours at a time without losing accuracy
• Strong pattern recognition — you'll quickly learn what a clean file looks like and spot what doesn't fit
• Comfortable working independently on a queue, with your own pace and rhythm
• Calm, methodical temperament — this role rewards consistency over speed-bursts
• Confident with screens and digital tools (we'll train you on ours)

Our Values

At Flatpay, how we work matters as much as what we achieve.

Happy Humans — We bring energy to our work and create teams people enjoy being part of.

No Assholes — We perform at a high level while treating colleagues and customers with respect.

It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business.

Start With No — We challenge ideas, think commercially and focus on what truly creates value.

Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.

The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions.

Background & Requirements

• Fluent in English
• Right to work in the UK (visa sponsorship is not available for this role)
• Able to work from our White City office 5 days a week

Hiring Process

1. Application Review — Our Talent Team reviews your CV to assess experience and potential fit.
2. Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.
3. 1:1 Microsoft Teams interview with Manager
4. Offer — Successful candidates receive a fast turnaround to offer.