Revolut
KYC Support Specialist - English Speaker
ABOUT THE TEAM
Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.
We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).
ABOUT THE ROLE
We're looking for a KYC Support Specialist to sit within our Support team at our Krakow based office. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in.
WHAT YOU'LL BE DOING
- Helping our users with their onboarding experience via our in-app live chat
- Analysing KYC documents and processing data they possess
- Representing Revolut online at all times
- Collaborating with other teams across London, Moscow, Porto and Lithuania to tackle any customers' issues
WHAT YOU'LL NEED
- You'll have flawless English language
- Excellent communication skills
- Strong attention to detail and analytical skills
- Self-learner, independent problem-solver
- Driven, self-motivated and highly flexible team player
- Bachelor's degree or equivalent- recent university grads welcome!
- Strong writing skills and great numeracy and IT skills
Revolut Ltd is a British financial technology company headquartered in London, United Kingdom that offers banking services.
- Founded
- Founded 2014
- Employees
- 500+ employees
- Industry
- Insurance
- Total raised
- $850M raised
Customer Service