Logistics Operations Manager
TLDR
Lead a hands-on logistics operation, owning warehouse, inventory and transport to deliver safe, reliable service and scalable growth.
Lead and inspire high-performing teams
-
Build, lead and develop a diverse team across warehouse, inventory, transport and operational support functions.
-
Create a culture of accountability, engagement and continuous improvement.
-
Coach, mentor and develop leaders and team members, helping them reach their full potential.
-
Support recruitment, onboarding, succession planning and talent development across the site.
-
Champion the Octopus culture by creating an environment where people feel empowered, trusted and excited to do their best work.
-
Take full operational responsibility for the safe and efficient running of the site.
-
Deliver against key performance indicators including service, productivity, inventory accuracy, quality, cost and customer satisfaction.
-
Ensure all operational activities are executed efficiently while maintaining exceptional service standards and reducing waste.
-
Manage site budgets and resources to maximise operational effectiveness and value.
-
Lead a safety-first culture where every colleague goes home safely every day.
-
Ensure full compliance with health and safety legislation, transport regulations, company policies and industry standards.
-
Drive proactive risk management, incident prevention and continuous improvement of safety performance.
-
Maintain excellent standards of housekeeping, site organisation and operational discipline.
-
Continuously review and improve warehouse, inventory and transport processes to increase efficiency and service performance.
-
Identify bottlenecks, analyse root causes and implement sustainable solutions.
-
Lead and embed operational improvement and change initiatives that support growth, scalability and customer satisfaction whilst bringing the teams on the journey to ensure changes are implemented successfully and sustainably.
-
Use data, reporting and performance metrics to inform decisions and drive measurable improvements.
-
Ensure high levels of stock accuracy through robust inventory management processes.
-
Develop strong governance around transactional integrity, stock investigations and inventory reporting.
-
Work closely with operational teams to drive accountability for inventory accuracy and process compliance.
-
Monitor and improve key inventory metrics including stock accuracy, adjustments, losses and cycle count performance.
-
Partner closely with planning, procurement, customer operations, field services and wider support teams.
-
Build strong relationships with internal stakeholders to ensure seamless end-to-end service delivery.
-
Act as a key operational leader within the wider logistics and supply chain network. Collaborating with other sites, sharing best practice, supporting network-wide initiatives and working together to deliver the best possible outcomes for our colleagues and customers.
-
Contribute to strategic projects, site launches and network development initiatives.
-
Work closely with our third-party logistics partners to drive outstanding service, improve efficiency, optimise costs and continuously raise the bar for operational performance, ensuring our customers receive a brilliant experience every time.
Own site performance
Champion health, safety and compliance
Drive operational excellence
Manage inventory and operational controls
Collaborate across the business
Experience
-
Proven experience leading large operational teams (typically 50–100+ colleagues) within logistics, distribution, warehousing or supply chain environments.
-
Experience managing both warehouse and transport operations in a fast-paced environment.
-
Strong track record of delivering operational improvements and measurable business results.
-
Experience operating within customer-focused environments, ideally B2C logistics.
-
An inspirational leader who creates high-performing, engaged and motivated teams.
-
Strong coaching and people development capabilities.
-
Comfortable managing through change and supporting teams through periods of growth and transformation.
-
Passionate about building a positive culture where people are empowered to take ownership, solve problems and continuously improve.
-
Excellent understanding of warehouse operations, inventory management and transport processes.
-
Experience using operational data and performance metrics to drive decision making.
-
Strong problem-solving and analytical skills with a focus on delivering practical solutions.
-
Always looking for smarter, simpler and more efficient ways of working.
-
Exceptional communication and stakeholder management skills.
-
Ability to build trusted relationships across all levels of the organisation.
-
Comfortable influencing, challenging and collaborating to achieve the best outcomes.
-
Passionate about delivering outstanding customer experiences.
-
Highly organised with the ability to prioritise effectively in a fast-moving environment.
-
Resilient, flexible, adaptable and energised by challenges.
- Excited by the opportunity to help build and shape the future of logistics at Octopus Energy.
- Spots opportunities, takes ownership and isn't afraid to challenge the way things have always been done, if it means delivering a better experience for our customers and colleagues.
Leadership
Operational excellence
Communication
Personal qualities
Octopus Energy is a dynamic EnerTech company focused on transforming the energy sector by providing 100% sustainable energy solutions. Our mission is to drive the global renewable energy revolution and make clean energy more accessible and equitable for everyone.
- Founded
- Founded 2015
- Employees
- 500+ employees
- Industry
- Electric Utilities