Sendoso
Manager, Account Management
Sendoso, the leading Sending Platform, helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. Offering more than corporate gifts, Sendoso is a complete sending strategy. It's trackable, it’s measurable, it’s scalable and it offers a better marketing ROI. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers. Trusted by the world's leading businesses including Fortune 100 and 500 companies, Sendoso is an essential part of successful demand generation, account-based, and customer experience programs. Founded in 2016, Sendoso is backed by $152M in venture funding and has a global footprint, with a presence in North America, Europe, and Asia Pacific. Learn more at sendoso.com.
We’re looking for an account management leader to run a team of SMB/Commercial account managers. You will partner with the manager of the Enterprise account management team and report into the senior director of account management.
What You'll Do:
- Run a team of 5-7 Account Managers overseeing a book of business of existing Commercial and SMB customers around their strategic priorities and initiatives.
- Partner closely with both AMs and CSM counterparts to understand customer needs, challenges and opportunities
- Execute on an account plan to deliver maximum revenue potential
- Identify account growth opportunities using both the initial use case for Sendoso and finding new use cases/buying units within new parts of the customer org.
- Drive a very systematic and strong renewal playbook across your book of business
- Effectively communicate customer feedback to sales leadership, customer success and product teams.
- Accurately forecast both growth and renewal opportunities and manage your book of business pipeline
- Exceed your quarterly and annual account expansion and renewal quota
What You'll Bring:
- 3+ years of B2B SaaS Sales/ Account Management experience, as an individual contributor
- 2+ years in a management/team lead role
- A track record of high sales performance - exceeding quotas, high retention, multi-threading excellence, winning sales awards, etc
- Experience working with high volume, scaled customers
- Experience in managing complex sales-cycles and demonstrated ownership of territory and account management
- An interest in technology - and the science and art of sales and marketing
- Experience in a startup environment is strongly preferred
How You Work:
- You bring a passion for helping businesses grow and general curiosity about technology
- You have outstanding listening and comprehension skills
- You are highly coachable, who approaches their work with humility and enthusiasm
How we work:
• We work sane, sustainable and flexible working hours.
• We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries.
• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
• Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time.
• You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals.
• We provide comprehensive benefits to reward and support our employees.
Who We Are:
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.
Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.
We are unable to hire in the following states at this time: CO, HI
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.
Sendoso, the leading Sending Platform, helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey.
- Founded
- Founded 2016
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
- Total raised
- $53M raised
Account Manager