Manager, Customer Success

At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.

Our employees are our greatest asset, and we are passionate about creating strong culture with deep purpose. We are entrepreneurial and focused, yet humble, empathetic and inclusive. We value the individual and tackle problems as a team. The best idea wins, and teams celebrate together. We are remote-first, well-funded, and growing fast!

We are the Shapers of Culture

We pride ourselves on being true to ourselves and authentic. We stand on the following tenets:

• Ownership - everyone is a contributor and is empowered to drive improvement.
• Curiosity - playing and learning every day.
• Eagerness - demolishing barriers to building and innovating.
• Radical Transparency - openness in communication and decision making across the organization.
• Partnership over Profit - prioritizing long-term relationships.
• Humility - we strive to be team players, setting aside ego.
• Community - nurturing an environment where all employees and partners can thrive.

Our team is fun, innovative and willing to rollup our sleeves to help each other succeed in a fast-paced environment.

Role Overview

First and foremost, we're looking for someone who wants to take an early stage company to greatness. Our Customer Success team is committed to creating true, lasting value for our customers. They advise and guide a wide variety of customers, ensuring each customer launches our platform successfully, adopts it widely and optimizes the value through our hands-on implementation. The Customer Success team works closely with our customers to understand their business and structure deployments to maximize their return on investment. They are the voice of the customer internally and partner with all stakeholders to ensure customer success.

As Customer Success Manager, you will lead design, implementation, and post implementation support for 1-2 clients and handle a wide range of customer initiatives which may include:

• Putting the customer first, always
• Serve as the day-to-day key contact for customers
• Product and deep RCM domain expertise responsible for driving customer revenue and cost opportunities
• Leading product trainings and product demos
• Manage and guide cross functional team meetings to ensure implementation and ongoing successes
• Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors
• Ensuring customer satisfaction, product utilization, and proactively course correct to ensure contractual commitments are delivered on time
• Preparing agendas and creating content for customer meetings including performance and opportunity reviews
• Working closely with Customer Success Directors on reference and sales opportunities
• Lead and develop business analysts creating opportunities for professional growth
• Willingness to roll up sleeves
• Other duties as assigned by Director

This list is not exhaustive at all, and you'll have a lot of autonomy over your work.

Requirements

• 5+ years’ of RCM work experience in a technical, consulting or customer facing role; must feel comfortable in the details
• Demonstrated track record of creating and executing plans leading to measurable outcomes
• Anticipates customer needs and address them with a sense of urgency
• Comfortable managing cross functional teams and creating and presenting executive level presentations
• Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
• Strong analytical and problem-solving skills; does not make excuses
• Has fun, celebrates success, and contributes to a positive culture
• Willing to travel approximately 25-50% for onsite client support activities or internal customer success meetings

At Janus, we're committed to growing and empowering an inclusive community within our company and communities. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. We are an equal opportunities employer and encourage everyone to apply for our available positions, even if they don't meet every requirement — including women, people of color, individuals with disabilities and those in the LGBTQIA+ community.

At Janus, we're committed to growing and empowering an inclusive community within our company and communities. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. We are an equal opportunities employer and encourage everyone to apply for our available positions, even if they don't meet every requirement — including women, people of color, individuals with disabilities and those in the LGBTQIA+ community.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Janus Health Technologies, Inc. may exercise its employment-at-will rights at any time.

Benefits

• Employee Stock Options - let's build something together and share in the value we create.
• Flexible Schedules and Environments - work when and where you need.
• Unlimited PTO - take the time you need to be successful.
• Health, Dental and Vision - we've got you covered.
• 401k - save for retirement.