CARFAX
Manager - Dealer Accounts
TLDR
Lead and develop a high-activity team of Account Managers to enhance customer experience, drive revenue growth, and foster a culture of continuous improvement.
Join Team CARFAX as Manager – Dealer Accounts
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026!
We are seeking a dynamic Manager – Dealer Accounts to be people leader that leads, motivates, and strengthens a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 4 days a week in our London office subject to change with future business needs.
What you’ll be doing:
Team Leadership & Development:
- Lead, train, and develop 15+ Account Managers in your assigned region
- Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth
- Provide coaching and mentorship to help team members achieve individual and collective goals
- Develop staff for increasing job responsibilities and productivity
- Foster a culture of continuous improvement and customer-centricity
Support Account Management & Revenue Growth:
- Maintain and grow relationships with dealer accounts in a phone-based environment
- Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers
- Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable
- Up-sell new products and services while ensuring high retention rates
- Drive innovative approaches to enhance customer experience and engagement
Collaboration:
- Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities
- Partner with cross-functional teams to resolve client issues and drive process improvements
- Increase customer awareness and engagement by effectively communicating CARFAX's value proposition
- Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and value
What we’re looking for:
- 5+ years of account management or customer service experience with demonstrated results
- 2+ years of experience managing or leading a team (formal management experience preferred)
- Account management experience required; automotive industry experience is a plus
- Experience establishing and maintaining strong client partnerships
- Exceptional communication, presentation, and time management skills
- Excellent consulting and negotiation skills
- Goal-oriented and results-focused with ability to work independently
- Ability to persuade and influence others through product knowledge and relationship building
- Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools
- Excellent planning, organization, and follow-up skills
- AI experience or familiarity with AI applications in customer success/account management is a plus but not required
- Spanish speaking is a plus but not required
- Enthusiastic, highly motivated self-starter with strong work ethic
- Natural leader who enjoys developing others and building high-performance teams
- Comfortable balancing management responsibilities with individual account work
- Thrives in a fast-paced, metric-driven environment
- Passionate about delivering exceptional customer experiences
- Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces.
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 10X Washington Post Top Workplace
- 3X St. Louis Post-Dispatch Best Places to Work
Vacancy Status:
This posting is for an existing vacancy.
This posting is for an existing vacancy.
Base Salary:
The anticipated base salary range for this position is $75,000 to $125,000 annually. Final base salary will be determined based on geographical location, experience, and qualifications.
The anticipated base salary range for this position is $75,000 to $125,000 annually. Final base salary will be determined based on geographical location, experience, and qualifications.
Benefits:
Join a company that values your total wellbeing. Carfax offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization. Our benefit offerings can be found at: CARFAX Careers.
Benefits
4-Day Workweek
Our four-day week continues in Summer 2026!
Health Insurance
Comprehensive healthcare coverage
Casual and dog-friendly office
Casual, dog-friendly, and innovative office spaces.
Paid Time Off
Generous time-off policies
CARFAX is the leading resource for vehicle history information, empowering buyers and sellers of used cars with essential data to make informed decisions. With the world's largest vehicle history database, CARFAX offers innovative solutions like the Vehicle History Report and used car listings, ensuring confidence in every transaction. We're dedicated to accuracy and integrity, serving millions daily across North America.
- Founded
- Founded 1984
- Employees
- 500+ employees
- Industry
- Automotive