Manager, Field Operations

Exowatt is revolutionizing the energy landscape for the AI era with our groundbreaking P3 system that captures solar energy, stores it as heat, and generates electricity on demand. Founded in 2023 and backed by leading investors including Andreessen Horowitz, Sam Altman, and Felicis, we're committed to providing clean, modular, and scalable power that meets the rapidly growing demands of AI infrastructure. Our mission is to make sustainable renewable energy always available and almost free, enabling technological advancement while protecting our planet. Exowatt has progressed to the next growth phase. With our first commercial deployment underway, we are entering a phase where execution is the binding constraint on growth. We do not currently have an owner for the end-to-end deployment of our modules at a customer site: scope, schedule, deliverables, on-site coordination, and customer-facing project communication. Today, this work is being absorbed across Business Development, Engineering, Product, and Supply Chain & Manufacturing on an ad-hoc basis. That is workable for one customer; it does not scale as we add the next two to three deployments over the coming twelve to eighteen months. This role is the seed of a Field Operations function at Exowatt. The first hire owns our anchor customer deployment and communication end-to-end, owns the response when deployed modules need product or field service attention during these first deployments, builds the playbook and templates that every subsequent deployment will use, and creates the foundation we will hire against as deployments scale.  The Manager, Field Operations is responsible for the successful delivery of Exowatt modules at customer sites — beginning with pre-contract site visits, support during contracting, coordinating permitting, delivery, startup, commissioning, and post-sale field service. This is a manager-level role with significant cross-functional and customer-facing scope. The role owns the program plan, the deliverables tracker, and the customer relationship for project execution. This person operates at the intersection of customer, engineering, supply chain, and field operations. They translate contract obligations into a credible execution plan, hold internal teams accountable to it, and represent Exowatt to the customer with clarity and confidence. This role can be based at our headquarters in Miami, FL or at our facility in Austin, TX. Key responsibilities

Customer-facing project ownership

Serve as the primary Exowatt project point of contact for the customer from contract execution through site acceptance

Runs the customer-facing project cadence: kickoff, weekly status, milestone reviews, risk reviews, and acceptance

Translate customer requirements, site conditions, and contract obligations into a clear, tracked scope

Own escalation handling — internally and with the customer — with judgment about what to surface, when, and to whom

Deliverables and schedule management

Build and maintain the master deliverables matrix, schedule, and critical path for each deployment

Coordinate inputs from Engineering, Manufacturing, Supply Chain, Field Operations, and Commercial to keep the schedule live and credible

Track contract milestones, payment milestones, and acceptance criteria; ensure internal and external sign-offs happen on time

Identify schedule and scope risks early, propose mitigations, and drive them to closure

On-site coordination and commissioning

Coordinate site readiness with the customer: civil, electrical, interconnection, permitting, and access logistics

Lead pre-deployment site visits, factory acceptance reviews, and on-site installation and commissioning campaigns

Partner with Field Operations to ensure safety, quality, and documentation standards are met at every step

Product issue response and field service coordination

Lead the incident response for deployed modules requiring technical or field attention: triage issues, determine severity, define the remediation path, and drive to resolution.

Orchestrate the field response across internal engineering, service technicians, and third-party partners; ensure mobilization includes the correct personnel, components, and documentation

Own customer-facing communication during field incidents, providing clear acknowledgments, credible recovery timelines, and formal closure documentation.

Systematize the capture of field data: root cause analysis, corrective actions, and time-to-resolution to provide structured feedback for Engineering and Product iterations

Establish the foundational tooling and conventions (ticketing, escalation paths, and service levels) necessary to scale a future Field Ops function

Build out the Field Operations Function

Create the reusable playbook: kickoff templates, deliverables matrices, status reporting formats, risk registers, acceptance protocols

Define the operating model for how Field Operations interfaces with Engineering, Manufacturing, Supply Chain, Commercial, and Finance

Establish lessons-learned and post-deployment review practices so every project makes the next one easier

Scope and shape future Field Operations hires as our customer count grows.

Required experience Preferred experience