Ironclad
Manager, Learning Experience Design
Ironclad is the #1 contract lifecycle management platform for innovative companies. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. The company was named one of the 20 Rising Stars on the Forbes 2019 Cloud 100 list, and is backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.
Ironclad is on a mission to power the world’s contracts, and our Digital Customer Success team is a critical part of making that mission a reality. Reporting to the Director of Digital Customer Success, the Manager, Learning Experience Design will drive the content strategy and execution that create valuable learning experiences. Our goal is to use learning experiences to proactively provide customers with the guidance they need, when they need it - reducing customer effort and decreasing time to value.
The ideal candidate for this role is an experienced instructional designer with a SaaS background, who is ready to build and lead a Learning Experience Design team from the ground up at a high-growth company. This is an opportunity not just to build amazing content, but to help hire the team and build the processes and systems we need to scale as we grow. You are an out of the box thinker, who is comfortable designing, and coaching others to design, learning experiences across multiple delivery methods, including VILT, video, eLearning, in-product guidance, workshops, and more. You aren’t afraid to get your hands dirty as we’re building things out, and are comfortable switching between being a player and being a coach.
What you'll be doing:
- Design our learning experience content strategy and provide oversight on its execution
- Hire, coach, and manage a team of Learning Experience Designers
- Perform deep needs analysis and design path-based curriculum for our user personas
- Build effective learning experiences with varying formats - including Instructor-led training, on-demand courses, micro-learning video tutorials, and written resources.
- Design and build effective course assessments
- Partner with our product team, to ensure that content roadmap is in line with product evolution
- Solicit content feedback from stakeholders and SMEs
- Organize and create best practices for how our learning content should be structured, stored, and maintained
- Work cross functionally to represent LXD on strategic initiatives
What we're looking for:
- 4+ years experience in instructional design and demonstrated knowledge of Instructional Design best practices
- Proven ability to inspire, coach, and mentor
- Ability to identify the best learning delivery formats for a specific set of learning goals
- Ability to effectively communicate technical information in an accessible way
- High degree of ability to self-manage day-to-day projects with limited oversight
- Ability to deliver projects on time, with tight turnaround times
- Experience with content and video development tools (Camtasia, Rise, etc.)
- Experience working in a Learning Management System
- Excellent written and verbal communication skills
- Graphic design experience is a plus
Benefits & Perks:
- Health, dental, and vision insurance
- 401k Plan
- Take what you need vacation policy
- Generous parental leave for both primary and secondary caregivers
- Health coverage is 100% for employees and 75% for dependents
- Remote optional days for in office-hub teammates
- One-time paid work from home stipend
- Commuter benefits for employees who commute to office
- Lunch & office snacks for days we work in office
- Flexible working hours / work life balance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Ironclad's digital contracts platform is the only solution that lets legal teams design and deploy any type of contract process on their own, in minutes.
- Founded
- Founded 2014
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $84M raised